Reading labels from labelManager Edited


As Service Desk automation doesn't allow setting a custom field we're setting a Label instead and then using a post function script to set the field based on the Label. We've been using the LabelManager to get the Labelbut have been unable to get the Label as a string format.

We've been getting the label as follows:

LabelManager labelManager = ComponentAccessor.getComponent(LabelManager.class)
def labels = labelManager.getLabels(

Using labels.size().toString() returns 0 as does labels[0].toString() returns null. The Label is being set and the Service Desk rule is being run before the post-function script.

Is there a way to get the Labels as strings from the Set? As there will only ever be one Label assigned we basically just need the first Label returned as a string.


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