Ransom didn't work

When your software caused our client's site to stop working for not upgrading, we paid the ransom. We followed the directions. When that didn't work we visited your support page. There was no support as it was for another company called atlassian. After sharing our life story to gain access we found a tiny link for another support site and found this page. 

Your directions caused the site further damage. When we removed the old plugin as instructed, uploaded the new plugin, it didn't show in the plugin list.

So the ransom didn't work.

Now you have two choices, fix it or watch us take mindshare from your product. We know we're not the only team having this issue. We've found an alternate. If you don't fix it we will, actually, I will share this story with PayPal and stop payment. Envato will get a copy and we'll stop the PayPal payment with them as well for taking our payment.

I don't give a sh+t what you do at this point as the site is easier to rebuild than it is to work with you. But as I do a more formal code review I will be looking for problems other developers might incur. The last part of my action will be a surprise. 

It's not okay to take down a wordpress site for missing an upgrade. When an upgrade is required for a site to continue functioning properly, it breaks WordPress for everyone. It's not okay to ask for and take money without a working process.  

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Well, that's a lovely long, and utterly pointless rant.

Atlassian Answers is a site for users of Atlassian software.  Visual Composer is not Atlassian stuff, so I suggest that:

  1. You copy your complaint and paste it on a site about VC
  2. Instead of complaining about the non-Atlassian software, take a look at moving to Atlassian.  While they do still make mistakes, you might be encouraged by the Atlassian Values (my personal favourite is the "no bullshit" one, but I think you need "Don’t #@!% the customer" here)

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