I had a couple of quick questions regarding the Gantt chart option on the bigpicture add-on.
I. Currently we have multiple subtasks for tasks on JIRA. When I imported tasks from 2 projects using query, the tasks were imported but the subtasks weren’t. Can the subtasks only be created manually?
II. Currently we have custom field due date on JIRA. The Gantt chart is not picking those task’s custom field due dates, how do it get fixed? Also, what is the default start date for the tasks I imported via jql query.
Subtasks are imported as such when they have the type "Subtask" in JIRA. If you can't see them, I suggest going to your Program's list, clicking the gear icon next to the Program, and selecting Configuration. Then go to the Synchronization tab, scroll down and make sure the Subtask WBS is active.
The parent tasks should have small "+ icons next to them on the chart, click them to expand and show the subtasks.
As for the second batch of your questions, the answer is under JIRA administration->Add Ons->Gantt Configuration. In order for the chart to pick your custom field, you need to map it there (as the task end date, most likely). Under the task start date field, you can check which value is currently being used to determine the task's start date and change it if needed.
If you don't see a field in the dropdown, this usually means that a given field is not yet supported. In the case of date and time, this is most likely because the tool does not have an hourly scale yet, so positioning the tasks based on time would be tricky or impossible. I think this particular field comes from the JIRA Misc Custom Fields plugin, in which case it will be implemented: https://softwareplant.com/jira/browse/BIGPICTURE-631
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