Questions about SAML

What should I do if the following error contents?



Please contact your administrator to check single sign-on configuration.

Error reference: bdc4fa04-054f-4ded-bec3-f1706f58dad6. Error reported: We were expecting a user ID, but didn't get one. Please ask your administrator to check that user ID is populated in the response. See the configuration guide and troubleshooting below.


1 answer

(Disclaimer: I work for Kantega Single Sign-on. A company that delivers Kerberos and SAML SSO to JIRA, Confluence, Bitbucket, Bamboo and Fisheye/Crucible)


The error message indicates that the SAML reponse does not contain a user name/user id, or a way of identifying who you are. 

If I were you I would log in as a local admin and look at the SAML reponse. If you cannot figure it out yourself you could also reach out to the vendor support.



Thank you for answering

User name and user id set the following values, but error of user name and user id appears.

User name: taro02

User id:

We will inform you of the results of saml tracer, so please check.

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