Query for issues from different projects blocks users

[Tom Whiteley]

Hi there,

I am trying to change my Kanban board filter to pull in some issues from other projects. My original query was:

project = FR ORDER BY Rank ASC

My query now is:

project = FR OR labels = blue-team ORDER BY Rank ASC

So I'm basically also wanting to pull in any other issue in my organisation that has the label "blue-team" into the board.

When I do this it seems to work well for me (as the administrator) however suddenly no other users are able to see the board.

Does anyone know how I can give people permission?! I have even tried giving all jira-software-users (group that everyone is in) project level administrator access, however this doesn't seem to make a difference.

Alternatively, how can I find a different way to pull tickets in from different projects?

Thanks,

Tom

[Alexey Matveev · Accepted solution]

Hello,

Make sure that the filter which is used for the board is shared with the required users.

You can read more here

https://confluence.atlassian.com/agile/jira-agile-resources/jira-agile-faq/how-to-restrict-the-access-to-jira-agile-scrum-board

[Tom Whiteley]

Yes! Filter shares, I hadn't spotted that in Board Settings. Thanks!