Problem with image export to PDF

When exporting a page to PDF the images are not exported.

I am getting the following log entries:

2012-03-29 08:31:22,360 WARN [http-8090-26] [plugin.licensing.restrictions.ProductLicenseServerID] isValid Server ID restriction failed. Server IDs did not match. License Requires BZJU-XXRW-5YLP-YBEN, System Server ID is BFZ9-LPYT-TXJQ-4FLW

-- referer: http://csw08r2jira:8090/display/ECTDKB/How+to+activate+the+Trace+File | url: /spaces/flyingpdf/pdfpageexport.action | userName: wallace | action: pdfpageexport | page: 1376302

2012-03-29 08:31:23,910 WARN [http-8090-26] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource http://localhost:8090/download/attachments/1409028/worddav7512b08f50fe37658246274b4667630c.png?version=1&modificationDate=1330935418492 during Confluence export

-- referer: http://csw08r2jira:8090/display/ECTDKB/How+to+activate+the+Trace+File | url: /spaces/flyingpdf/pdfpageexport.action | userName: wallace | action: pdfpageexport | page: 13763024FLW"

I installed confluence on a different server but I did not import spaces. I copied the content from a page to the new istallation.

How can I identify the plugin that reports the license issue.

Could this be the reason that the images are not shown in the PDF?

When I export to Word the images are shown

3 answers

This widget could not be displayed.

Have the same issue. Logs are flooded with:

{code}

2015-02-25 10:33:30,341 WARN [http-bio-8091-exec-86] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource https://our.servername.here/images/icons/inline-tasks/unchecked.png during Confluence export
 -- url: /rpc/soap-axis/pdfexport | userName: atlassian-admin | method: exportSpace

{code}

However visiting the link that it complains about loads the picture just fine.

This widget could not be displayed.

There was still an old license of the essential pack from adaptavist installed.

This widget could not be displayed.

I figured out the pdf image issue. The attachements were missing.

I am still getting the license error

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published 12 hours ago in Marketplace Apps

The 7 hacks of highly successful automation

...there's anything I've learnt from working, it's that people are lazy! No offense to anyone reading this, but it's true and we can all admit it. The easier you make something for someone, the more...

60 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you