Problem with image export to PDF

Keith Wallace March 28, 2012

When exporting a page to PDF the images are not exported.

I am getting the following log entries:

2012-03-29 08:31:22,360 WARN [http-8090-26] [plugin.licensing.restrictions.ProductLicenseServerID] isValid Server ID restriction failed. Server IDs did not match. License Requires BZJU-XXRW-5YLP-YBEN, System Server ID is BFZ9-LPYT-TXJQ-4FLW

-- referer: http://csw08r2jira:8090/display/ECTDKB/How+to+activate+the+Trace+File | url: /spaces/flyingpdf/pdfpageexport.action | userName: wallace | action: pdfpageexport | page: 1376302

2012-03-29 08:31:23,910 WARN [http-8090-26] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource http://localhost:8090/download/attachments/1409028/worddav7512b08f50fe37658246274b4667630c.png?version=1&modificationDate=1330935418492 during Confluence export

-- referer: http://csw08r2jira:8090/display/ECTDKB/How+to+activate+the+Trace+File | url: /spaces/flyingpdf/pdfpageexport.action | userName: wallace | action: pdfpageexport | page: 13763024FLW"

I installed confluence on a different server but I did not import spaces. I copied the content from a page to the new istallation.

How can I identify the plugin that reports the license issue.

Could this be the reason that the images are not shown in the PDF?

When I export to Word the images are shown

3 answers

1 vote
Jonas Andersson
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February 24, 2015

Have the same issue. Logs are flooded with:

{code}

2015-02-25 10:33:30,341 WARN [http-bio-8091-exec-86] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource https://our.servername.here/images/icons/inline-tasks/unchecked.png during Confluence export
 -- url: /rpc/soap-axis/pdfexport | userName: atlassian-admin | method: exportSpace

{code}

However visiting the link that it complains about loads the picture just fine.

0 votes
Keith Wallace March 28, 2012

I figured out the pdf image issue. The attachements were missing.

I am still getting the license error

0 votes
Keith Wallace March 28, 2012

There was still an old license of the essential pack from adaptavist installed.

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