Problem with Google App / JIRA Admin login no longer working...

We activated the Google App and now it is no longer possible to login to JIRA as an administrator cause the google account and the previously created admin account are the same. When I now use the Google App to Login to JIRA , I'am logged in as a normal user. Login with admin credentials are no longer working. I did not expect such behavior because the email address of the admin account is exactly the one I launched the Google app my expectation was that I will be logged in as an admin again.

1 answer

1 accepted

0 votes
Accepted answer

Hi Steffen,

This problem must be examined by Atlassian support team, since Answers isn't a support channel, it's community forum.

Please raise a support ticket at

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Agile

What is Scrum? A good, bad, and ugly answer.

In a world of dark-scrum, faux-scrum, and scrum-butt, the question still remains: What is scrum and how do you do it “right?” That’s the question we set out to answer. I'm Max, I've been teaching c...

62 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you