Problem with Google App / JIRA Admin login no longer working...

We activated the Google App and now it is no longer possible to login to JIRA as an administrator cause the google account and the previously created admin account are the same. When I now use the Google App to Login to JIRA , I'am logged in as a normal user. Login with admin credentials are no longer working. I did not expect such behavior because the email address of the admin account is exactly the one I launched the Google app my expectation was that I will be logged in as an admin again.

1 answer

1 accepted

Hi Steffen,

This problem must be examined by Atlassian support team, since Answers isn't a support channel, it's community forum.

Please raise a support ticket at

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