Problem to deactivate a user

This question is in reference to Atlassian Documentation: Create, edit, or remove a user

I don't manage to deactivate a user. After selecting "User Management" and "clicking Edit", when I try to clear the active checkbox, I get an error message "Invalid full name specified". Any idea ?

1 answer

This widget could not be displayed.

Actually the Activate checkbox is not there because LDAP directory is used. See problem

Workaround :

  • Use JIRA internal directory instead of LDAP server when creating users
  • If LDAP server is used, remove the user to be deactivated from the lira-users group (this will prevent from loggin and will not be in the licence count)
  • Select "User Activity", then click on "Deactivate" in the column operations


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

125 views 15 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you