Problem to deactivate a user

This question is in reference to Atlassian Documentation: Create, edit, or remove a user

I don't manage to deactivate a user. After selecting "User Management" and "clicking Edit", when I try to clear the active checkbox, I get an error message "Invalid full name specified". Any idea ?

1 answer

Actually the Activate checkbox is not there because LDAP directory is used. See problem https://confluence.atlassian.com/jirakb/unable-to-deactivate-users-using-deactivate-feature-in-jira-295309946.html

Workaround :

  • Use JIRA internal directory instead of LDAP server when creating users
  • If LDAP server is used, remove the user to be deactivated from the lira-users group (this will prevent from loggin and will not be in the licence count)
  • Select "User Activity", then click on "Deactivate" in the column operations

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

124 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you