We have a custom field called CSCI.
A query returns 100 issues, one of which has a CSCI = ABCD.
When you display the results of the query as a pie chart sorted by CSCI, the piechart shows 30 issues = ABCD.
When you click on that slice of the pie, ONE issue is listed.
I checked the db integrity - all is good. My users are starting to doubt the system - I have to head this off. Please help.
Thanks for your response, Jobin. I re-indexed the DB, but got the same results. There is only one issue with this CSCI, but the piechart reports it as 30 issues. Clicking on the related pie slice returns the correct result - one issue.
I'm traveling until after the first of the year, so I may not respond quickly, but I will be working this issue. Thanks for your thoughts.
Because we are on v5.1, there is no options to "delete and rebuild", but this appears to be the default behaviour.
Just to be sure, I re-ran the re-index - did not work.
Another symptom: when sorting a list by CSCI, the "CTI MessageHandlerLib" is sorted between ESS and ESS_LV - obviously not in the correct order.
I changed the CSCI of the offending issue, then changed it back using the menu choices, but it did not fix this problem.
I'm getting very worried about our data integrity. This is just one problem we've found - what else is lurking out there? I've been using JIRA for years at multiple companies and never had reason to doubt the data. This is very troubling.
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