Performance difference - Jira Agile

Hi there, I have multiple accounts for (hosted) Jira-Agile. We set up these Jira subscriptions for customers. I notice a lot performance difference between these accounts. Some have acceptable performance, but some of them are real performing slow. We have to wait sometimes up to 10 seconds before a page even loads.

I like Jira, but this is for me really a reason to stop using Jira if performance is not getting better. We are located in the netherlands with very fast fiber internet connection, so this cannot be the reason.

I assume that Jira accounts are deployed on cloud instances, and that accounts use a shared instance with other customers. And if you are " lucky" an account is deployed on a not that busy instance.

Question: Does Atlassian also offers fast instances deployed in Europe ?

Note: are there any non-public options to contact you guys ? I can send details of the slow accounts.



1 answer

Hi Richard,

No, we don't have instances deployed in Europe. But about the slow accounts, please raise a ticket with us at https://support.atlassian.comdetailing this performance issue and we'll work with you to solve that.

Best regards,

Felipe Alencastro

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Agile

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

24 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you