Hi there, I have multiple accounts for (hosted) Jira-Agile. We set up these Jira subscriptions for customers. I notice a lot performance difference between these accounts. Some have acceptable performance, but some of them are real performing slow. We have to wait sometimes up to 10 seconds before a page even loads.
I like Jira, but this is for me really a reason to stop using Jira if performance is not getting better. We are located in the netherlands with very fast fiber internet connection, so this cannot be the reason.
I assume that Jira accounts are deployed on cloud instances, and that accounts use a shared instance with other customers. And if you are " lucky" an account is deployed on a not that busy instance.
Question: Does Atlassian also offers fast instances deployed in Europe ?
Note: are there any non-public options to contact you guys ? I can send details of the slow accounts.
No, we don't have instances deployed in Europe. But about the slow accounts, please raise a ticket with us at https://support.atlassian.comdetailing this performance issue and we'll work with you to solve that.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs