Open are Issues are not shown on agile boards

We use different agile boards for different projects. Since one week Open Issues are not shown in those boards anymore (problem is the same for all projects). The projects use different work flow shemes so this seems to be a bigger problem.

Can someone help?

2 answers

Please check your board filters. Do you filter some issue status?

Hi Mathias,

I checked the board filters. Even if we just filter by project I can't see the Open Issues. When I manage the filters I see all Issues in the list but not in the agile board.

We have the same problem for all boards (even with SCRUM).

This may happen if the Open status in your workflow is not mapped to a column on the Agile board (perhaps if the workflow changed?). You can check and configure the columns for any board you have created - here is more info:

https://confluence.atlassian.com/display/GH/Configuring+Columns#ConfiguringColumns-MappingColumnstoJIRAStatuses

Hi Joanne,

thanks for your answer. I already checked the mapping and when all issues which are "Open" (currently 36) are mapped to the cloumn To-Do but not shown in the agile boards. The boards are managed by the Greenhoper Simplified Workflow.

Any more ideas?

Hi Niklas,

Are there any issues showing up in the backlog at all?

GreenHopper uses a query that filters on the following things in the backlog:

* Project key

* Issue is not assigned to an open sprint

* Issue type is not SubTask or Epic

* Issue is in a mapped status but not the resolved one

Can you build the JQL and see if you get results for this? It will be something like this - you'll need to fill in the correct values for your project key, epic type id, and statuses.

(project = "key") AND (Sprint is EMPTY or Sprint not in openSprints()) AND (issueType in standardIssueTypes()) and (issuetype !- "epic_type_id") AND NOT (status in "resolved_status_id") AND (status in "mapped_status_id", "mapped_status_id")

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

438 views 6 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you