OnDemand JIRA and Confluence sometimes slow to load

We've been noticing that our OnDemand instance sometimes performs poorly: pages that would normally load in around a second take more like 10 or 15, as though server load is spiking. This has been going on for the last couple of months; it's not a serious problem, just annoying. It appears to affect all pages on both JIRA and Confluence. I haven't noticed any pattern in time of day or pages affected.

1 answer

1 accepted

Hi Doug,

This kind of performance slowdown can be caused by a number of things. do you also have Fisheye / Crucible on your instance? Fisheye indexing repositories can be the cause of slowdown, as this takes up a large chunk of CPU.

Other causes could be embedded .Doc or .XLS files, if the system occasionally re-indexes, parsing large or complex files can cause some slow down as well.

If the slowdown becomes hindering or starts occuring more often, please file a Support Ticket and one of our Support Engineers will examine your instance and try to find the cause.



We don't have Fisheye or Crucible. Indexing might be an issue; one of our Confluence spaces has a bunch (on the order of 20-50) of PDFs attached, several hundred kB each. However, those were added back in May, and the problem started manifesting more recently.

I've been compiling a list of times when the slowdown occurred; unfortunately that list is only one entry long since we've been closed for a couple weeks for holiday break. Once I get some more data points I'll send it over to support.

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published 2 hours ago in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

16 views 1 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot