Office Plugin Not Working

User not able to use Edit in Office option from attachment page :

Logs show this error :

2012-11-02 11:16:26,936 WARN Timer-4 java.util.prefs syncWorld Couldn't flush user prefs: java.util.prefs.BackingStoreException: Couldn't get file lock.

-- url: /display/desknet/Agenda+-+2012.10.11 | userName: anonymous

1 answer

Hi Lydon-Michael,

From the look of this error you should try flushing your plugin caches by followign the steps outlined below:

1. Shutdown Confluence
2. Delete the following directories
<confluence-home>/bundled-plugins folder
<confluence-home>/plugin-cache folder
<confluence-home>/plugins-osgi-cache folder
<confluence-home>/plugins-temp folder
3. Restart Confluence

The directories will be repopulated during the restart but the plugin caches will be fresh and hopefully this should resolve your issue with the Office Connector.

All the best,
John

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