Notifications and Activity Stream incorrectly shows Reporter created issue

In our environment, for documenting certain issues, issues are being created on behalf of users where one will set the reporter as a specific user. However, the notification / activity stream will display the reporter has created the issue when they really haven't.

I'm surprised there is no creator field that gets populated, different from the reporter, that would be used for notifications / activity streams.

2 answers

1 accepted

This widget could not be displayed.

Indeed this is a known behavior in JIRA, and we are tracking an Improvement Request at to address this:

As this feature request is not yet implemented, I'd advise you to follow up on the ticket create to fulfill this need at, and to take the time to vote on the feature to increase its popularity. Also, please feel free to add any comments you think are necessary and/or important to the feature request. In addition, more information about how Atlassian implements New Features can be found in the Implementation of New Features Policy.

What I've been testing here, and that could possibly help to workaround this issue, would be to create a custom field (e.g. Original Creator), which would be populated with the user creating the issue. To do this, you'd need to:

  1. Add a User Picker Custom Field;
  2. Add the field only to the screen associated with the View Issue operation in your Screen Scheme - this way no one will be able to update this value later;
  3. Add a Update Issue Custom Field post-function in the Create Issue transition to update the value of the field to the '%%CURRENT_USER%%' - see

This way, when an issue is created the user who actually created it will be stored in the 'Original Creator' custom field. If you wish, you can add this custom field to your email templates, for example. Anyhow, this is just something I thought to keep track of who originally created the issue.

I just followed your workaround and it works for Create, Edit, View screens as supposed. However, if I do a bulk change from issue navigator I am able to change this value - any idea how to prevent this ?

This widget could not be displayed.

How are you creating issues on behalf of users? Are you using jelly scripts?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 10 hours ago in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

27 views 3 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you