Notification schemes

[Kgomotso Lekubu]

hello there

is there a way to send a default message when issues are created.

i have created a custom field but i don't see a field where i can add my default message.

kindly assist if know how one can add default message.

[C_ Faysal]

hi.

please read

https://answers.atlassian.com/questions/82337/jira-e-mail-template-customfield-options

in case you don't want to read through all that stuff:

create a new vm file in your

<JIRA_INSTALL>a/tlassian-jira/WEB-INF/classes/templates/email/html/includes/fields

(by default that should be in /opt/atlassian/jira/)

create a template (keep in mind that jira offers html and text email. so a template for each should be built)

name it something like your customfield for example.

i will show you an example template:

#disable_html_escaping()
#if ($issue.getCustomFieldValue("customfield_<ID>"))
<tr valign="top">
    <td style="color:${textColour};font-family:${textFontFamily};font-size:${textSize};padding:0 10px 10px 0;white-space:nowrap;">
        <strong style="font-weight:normal;color:${textSubtleColour};">#text("<NAME>"):</strong>
    </td>
    <td style="color:${textColour};font-family:${textFontFamily};font-size:${textSize};padding:0 0 10px 0;width:100%;">
        $issue.getCustomFieldValue("customfield_<ID>")
    </td>
#end

to find out the ID of your customfield just navigate to Administration>Issues>Fields and highlight "Edit" on your customfield.

your browser status bar should show you something like i.e. :

https://your_jira_host/secure/admin/EditCustomField!default.jspa?id=11606

in that case 11606 is the ID of the customfield so add it to your code:

replace customfield_<ID> with customfield_11606 (note there are 2 occurances)

the <NAME> should be clear. add the customfields name here.

next step is to cd to:

<JIRA_INSTALL>/atlassian-jira/WEB-INF/classes/templates/email/html

you will find the issuecreated.vm here. open it with your preferred text editor (vi,vim,nano whatever)

at the bottom you will find:

<table border="0" cellpadding="0" cellspacing="0" width="100%">
                        #parse("templates/email/html/includes/fields/issuetype.vm")
                        #parse("templates/email/html/includes/fields/affectsversions.vm")
                        #parse("templates/email/html/includes/fields/assignee.vm")
                        #parse("templates/email/html/includes/fields/attachments.vm")
                        #parse("templates/email/html/includes/fields/components.vm")
                        #parse("templates/email/html/includes/fields/createddate.vm")
                        #parse("templates/email/html/includes/fields/description.vm")
                        #parse("templates/email/html/includes/fields/duedate.vm")
                        #parse("templates/email/html/includes/fields/environment.vm")
                        #parse("templates/email/html/includes/fields/fixversions.vm")
                        #parse("templates/email/html/includes/fields/labels.vm")
                        #parse("templates/email/html/includes/fields/priority.vm")
                        #parse("templates/email/html/includes/fields/reporter.vm")
                        #parse("templates/email/html/includes/fields/securitylevel.vm")
                        #parse("templates/email/html/includes/fields/timetracking.vm")
                    </table>

simply add your previously created new vm file in between there and save the file.

now the easier part. for text emails go to:

<JIRA_INSTALL>atlassian-jira/WEB-INF/classes/templates/email/text

and edit the issuecreated.vm there. (looks different)

add this line (lets assume your customfield id is still 11606):

#if ($issue.getCustomFieldValue("customfield_11606")) $stringUtils.leftPad($issue.getCustomField("customfield_11606").name, $padSize): $issue.getCustomFieldValue("customfield_11606")
#end

Now restart Jira and enjoy