Not getting expected notifications

I changed the notification scheme for a project yesterday and I am not getting the notifications as expected.

Further, the Notification Helper tool doesn't recognize the Stories or Subtasks I expected notifications about.

I will attach three screen shots.

The first is the Notification Scheme for the onBoard team. In it you can see that the Project Role Test Engineer (which is me) is to be notified when an Issue is resolved.

The second is an overlay of the project board and the Notification Helper. You can see that Subtask EM-1077 was resolved. But in the helper you can see that I can't select that Subtask to find out what its problem is.

The third shot is the helper trying to look up EM-707. This is the Story, not the Subtask. I did not expect a notification at this time, but I do expect the Helper to find it.

2 answers

1 accepted

So I assume they are working fine as before, but after adding the Project Role: test engineer, you are not receiving notifcations as expected.

Can you check your workflow and see if the "Resolve Issue" transition is firing the correct Resolve event? This may be one of the causes.

Also note that the notification helper isn't capable of searching for subtasks. But it should work fine with the default greenhopper story-type issues. see a screenshot of my instance:

Are you using a custom issue type here?

Daniel, thanks for your help.

So, two things.

1. The Helper Tool isn't finding some of my Stories, as shown in the screen shot. These are standard Stories. It finds some, but not others. Why?

(It is too bad that it doesn't find my subtask.!!)

2. As to whether or not the "Resolve Issue" step is firing the right event, I don't know -- or rather, I don't know where to check. There is a screen shot of the transition's Post Functions and Properties:

Turns out that the "Resolved" notification gets triggered by the transition using the resolve event, not the generic event. I changed that and things started working.

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