Not able to log in to Jira (I get an error screen). Something is broken

uscwiener March 10, 2012

Oops - an error has occurred

System Error

A system error has occurred.

If this problem persists, please contact your JIRA administrators.

Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem

cut & paste the error and system information found below

Cause:

java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

Stack Trace: hide

java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:39)

at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:84)

at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.agmp.integration.jira.openid.GoogleOpenIDFilter.doFilter(GoogleOpenIDFilter.java:207)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:157)

at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.studio.jira.servlet.filter.LoginRedirectLicenseCheckFilter.doFilter(LoginRedirectLicenseCheckFilter.java:69)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)

at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)

at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)

at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)

at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)

at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)

at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)

at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)

at java.lang.Thread.run(Thread.java:662)

Referer URL: Unknown

Build Information:

Uptime : N/A

Version : 5.0-rc7

Build Number : 713

Build Date : Tue Feb 14 00:00:00 PST 2012

Build Revision : 7d38e190ad4c87f5dce7d1caacba94fe4b3c9fd1

Atlassian Partner : null

Installation Type : unknown

Server ID : Contact your Administrator to discover this property value.

Last Upgrade : 19/Feb/12 9:35 PM (v4.4.1-studio-rc3#663)

Server Information:

Application Server: Apache Tomcat/6.0.32

Servlet Version: 2.5

File Paths:

Contact your System Administrator to discover file path information.

Memory Information:

Total Memory: 493 MB

Free Memory: 151 MB

Used Memory: 342 MB

Total PermGen Memory: 256 MB

Free PermGen Memory: 112 MB

Used PermGen Memory: 143 MB

System Information:

System Date : Saturday, 10 Mar 2012

System Time : 22:21:57 -0800

Current Working Directory : Contact your System Administrator to discover this property value.

Java Version : 1.6.0_26

Java Vendor : Sun Microsystems Inc.

JVM Version : 1.0

JVM Vendor : Sun Microsystems Inc.

JVM Implementation Version : 20.1-b02

Java Runtime : Java(TM) SE Runtime Environment

Java VM : Java HotSpot(TM) Server VM

User Name : js-jira

User Timezone : America/Los_Angeles

User Locale : English (United States)

System Encoding : UTF-8

Operating System : Linux 2.6.18-274.7.1.el5.028stab095.1

OS Architecture : i386

Application Server Container :

Database type : postgres72

Database JNDI address : postgres72 java:comp/env/jdbc/JiraDS

Database URL : Hidden

Database version : 8.4.8

Database driver : PostgreSQL Native Driver PostgreSQL 8.4 JDBC4 (build 702)

External user management : OFF

JVM Input Arguments : Contact your System Administrator to discover this property value.

Language Info:

Installed languages:

Default language:English (United States)

Request Information:

- Request URL: https://inhance.atlassian.net/500page.jsp

- Scheme: https

- Server: inhance.atlassian.net

- Port: 443

- URI: /500page.jsp

- Context Path:

- - Servlet Path: /500page.jsp

- - Path Info: null

- - Query String: os_destination=%2Fsecure%2FDashboard.jspa

Request Attributes

- javax.servlet.forward.request_uri : /login.jsp

- javax.servlet.forward.context_path :

- javax.servlet.forward.servlet_path : /login.jsp

- javax.servlet.forward.path_info : /500page.jsp

- javax.servlet.forward.query_string : os_destination=%2Fsecure%2FDashboard.jspa

- jira.request.time.micros : 0

- atlassian.core.seraph.original.url : /login.jsp?os_destination=%2Fsecure%2FDashboard.jspa

- javax.servlet.error.servlet_name : jsp

- com.opensymphony.sitemesh.USINGSTREAM : false

- com.atlassian.jira.web.filters.JiraFirstFilter_alreadyfiltered : true

- com.atlassian.gzipfilter.GzipFilter_already_filtered : true

- loginfilter.already.filtered : true

- com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true

- com.atlassian.jira.web.filters.JiraLastFilter_alreadyfiltered : true

- com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true

- javax.servlet.error.request_uri : /login.jsp

- com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter_already_filtered : true

- jira.webwork.cleanup : false

- jira.request.start.millis : 1331446916973

- com.atlassian.agmp.integration.jira.RequestAttributeNames.IMMEDIATE_REDIRECT : false

- com.atlassian.jira.web.filters.accesslog.AccessLogRequestInfoexit.called : true

- com.opensymphony.sitemesh.APPLIED_ONCE : true

- jira.request.assession.id : x9oeqx

- com.atlassian.agmp.integration.jira.RequestAttributeNames.OPENID_AUTH_REQUEST : org.openid4java.message.AuthRequest@1d59e59

- os_securityfilter_already_filtered : true

- com.atlassian.jira.web.filters.JiraPostEncodingFilter_alreadyfiltered : true

- jira.session.max.inactive.interval : 18000

- javax.servlet.error.message :

- jira.session.last.accessed.time : 1331446916973

- webwork.result : Value stack =========== ===========

- com.atlassian.seraph.auth.LoginReason : OUT

- jira.request.id : 1341x15387x1

- javax.servlet.error.status_code : 500

- os_destination : /secure/Dashboard.jspa

- com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true

- helpUtil : com.atlassian.jira.web.util.HelpUtil@18f0aed

- javax.servlet.error.exception : java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

- modifierKey : Ctrl+Alt

Request Logging

0 log statements generated by this request:

Listeners

- Issue Assignment Listener (com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener)

- Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)

- Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services

- Comments from emails (com.atlassian.jira.service.services.mail.MailFetcherService)

- Delay: 1 minutes

- Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)

- Delay: 1 minutes

- Service Provider Token Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 480 minutes

- com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 5 minutes

- licenseFileMonitor (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 10 minutes

- net.customware.plugins.connector.core.scheduler.LicenseSchedulerImpl (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 5 minutes

- upmPluginUpgradeCheckJob (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1440 minutes

Plugins

- ActiveObjects Plugin - OSGi Bundle 0.19.7 - Plugin by Atlassian

- Enabled

- Admin Menu Sections 1.0 - Plugin by Atlassian

- Enabled

- Analytics Client Plugin 2.7 - Plugin by Atlassian

- Enabled

- Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation

- Enabled

- Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation

- Enabled

- AppLinks Plugin for JIRA 2.5.6 - Plugin by Atlassian

- Enabled

- Applinks Product Plugin 3.5.9 - Plugin by Atlassian

- Enabled

- build: 10

- Atlassian - Administration - Quick Search - JIRA OnDemand 1.0-rc1 - Plugin by Atlassian

- Enabled

- Atlassian Bonfire - JIRA Plugin 1.9.5 - Plugin by Atlassian

- Enabled

- plugin-icon: includes/images/bonfire_marketplace_icon_16.png

- plugin-logo: includes/images/bonfire_marketplace_icon_48.png

- atlassian-licensing-enabled: true

- Atlassian Concurrency Utilities 2.2.0 - Plugin by Atlassian

- Enabled

- Atlassian Embedded Crowd - Administration Plugin 1.3.7 - Plugin by Atlassian

- Enabled

- Atlassian Gadgets OAuth Service Provider Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Admin Quick Navigation 5.0-rc7 - Plugin by Atlassian

- Disabled

- Atlassian JIRA - Plugins - Admin Summary Component 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Application Properties 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Closure Template Renderer 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Common AppLinks Based Issue Link Plugin 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Confluence Link 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Gadgets Plugin 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Issue Web Link 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Look And Feel Logo Upload Plugin 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Mail Plugin 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - OAuth Consumer SPI 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - OAuth Service Provider SPI 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Project Config Plugin 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Quick Edit Plugin 1.0.29 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - REST Plugin 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Remote JIRA Link 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - SAL Plugin 5.0-rc7 - Plugin by Atlassian Software Systems

- Enabled

- Atlassian JIRA - Plugins - Share Content Component 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - View Issue Panels 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian OAuth Admin Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Consumer Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Consumer SPI 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Service Provider Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Service Provider SPI 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian REST - Module Types 2.5.5 - Plugin by Atlassian

- Enabled

- Atlassian Soy Templates - Plugin 1.0.0-m3 - Plugin by Atlassian

- Enabled

- Atlassian Template Renderer API 1.3.1 - Plugin by Atlassian

- Enabled

- Atlassian Template Renderer Velocity 1.6 Plugin 1.3.1 - Plugin by Atlassian

- Enabled

- Atlassian UI Plugin 3.5.5 - Plugin by Atlassian

- Enabled

- Atlassian Universal Plugin Manager Plugin 1.5.3 - Plugin by Atlassian Pty Ltd

- Enabled

- Balsamiq Mockups 2.1.6 (for JIRA 4.0 and later) - Plugin by Balsamiq Studios, LLC

- Disabled

- Bitbucket & GitHub Connector 0.21.1 - Plugin by Atlassian

- Enabled

- Content Link Resolvers Plugin 1.0 - Plugin by Atlassian

- Enabled

- Crowd REST API 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Crowd REST API 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Crowd System Password Encoders 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Custom Field Types & Searchers 1.0 - Plugin by Atlassian

- Enabled

- CustomWare Core Connector Plugin 1.1.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Get Satisfaction Connector Plugin 2.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare JIRA Connector Plugin 1.1.3 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Salesforce.com Connector Plugin 5.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Sauce Labs Connector Plugin 1.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Zendesk Connector Plugin 2.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare uTest Connector Plugin 1.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- Embedded Gadgets Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- FishEye Plugin 5.0.0 - Plugin by Atlassian Software Systems

- Disabled

- Flowdock for JIRA 1.50.1 - Plugin by Flowdock Ltd

- Enabled

- configure.url: /secure/admin/configureFlowdock.jspa

- Gadget Dashboard Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gadget Directory Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gadget Spec Publisher Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gliffy JIRA Plugin 3.7 - Plugin by Gliffy, Inc.

- Enabled

- configure.url: /secure/admin/GliffyLicenseAction.jspa

- Google Apps Integration Common Plugin 1.34 - Plugin by Atlassian

- Enabled

- Google Apps Integration JIRA Plugin 1.34 - Plugin by Atlassian

- Enabled

- Google GData Java Client Bundle 1.41.4 - Plugin by Atlassian Pty Ltd

- Enabled

- GreenHopper 5.9-rc4 - Plugin by Atlassian

- Enabled

- configure.url: /secure/GHGeneralConfiguration.jspa?decorator=admin

- plugin-icon: includes/images/upm/plugin-icon.png

- plugin-logo: includes/images/upm/plugin-logo.png

- atlassian-licensing-enabled: true

- Hosted Application User Provisioning Plugin 1.0-rc17 - Plugin by Atlassian

- Enabled

- ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Importer Actions 132.4 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Issue Operations Plugin 1.0 - Plugin by Atlassian

- Enabled

- Issue Tab Panels Plugin 1.0 - Plugin by Atlassian

- Enabled

- Issue Views Plugin 1.0 - Plugin by Atlassian

- Enabled

- JDOM DOM Processor 1.0.0 - Plugin by SpringSource

- Enabled

- JIRA Active Objects SPI implementation 0.19.7 - Plugin by Atlassian Software Systems

- Enabled

- JIRA Activity Stream Plugin 5.1.0 - Plugin by Atlassian

- Enabled

- JIRA Bamboo Plugin 4.1.10 - Plugin by Atlassian Software Systems Pty Ltd

- Disabled

- JIRA Calendar Plugin 1.19 - Plugin by Atlassian Pty Ltd

- Enabled

- JIRA Charting Plugin 1.8 - Plugin by Atlassian

- Enabled

- JIRA Feedback Plugin 1.1.3 - Plugin by Atlassian

- Enabled

- JIRA Footer 1.0 - Plugin by Atlassian

- Enabled

- JIRA Importers Plugin (JIM) 4.0 - Plugin by Atlassian

- Enabled

- JIRA JSON-RPC Plugin 1.0.4 - Plugin by Atlassian Software

- Enabled

- JIRA Misc Workflow Extensions 2.5.1 - Plugin by Innovalog

- Enabled

- JIRA Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- JIRA Suite Utilities 1.2.2 - Plugin by beecom AG

- Disabled

- JIRA TimeSheet Plugin 2.3.1 - Plugin by Andriy Zhdanov

- Enabled

- JIRA Toolkit Plugin 0.21 - Plugin by Atlassian

- Disabled

- JIRA Usage Hints 1.0 - Plugin by Atlassian

- Enabled

- JIRA What's New Plugin 1.1.0.1 - Plugin by Atlassian

- Enabled

- JQL Functions 1.0 - Plugin by Atlassian

- Enabled

- JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Keyboard Shortcuts Plugin 1.0 - Plugin by Atlassian

- Enabled

- Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Official OnDemand API Plugin 132.4 - Plugin by Atlassian

- Enabled

- OnDemand JIRA What's New Plugin 132.4 - Plugin by Atlassian Software Systems

- Enabled

- OnDemand internal API Plugin 132.4 - Plugin by Atlassian

- Enabled

- OpenID User Management API Plugin 1.34 - Plugin by Atlassian

- Enabled

- Opensocial Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Preset Filters Sections 1.0 - Plugin by Atlassian

- Enabled

- Project Panels Plugin 1.0 - Plugin by Atlassian

- Enabled

- Project Role Actors Plugin 1.0 - Plugin by Atlassian

- Enabled

- ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems

- Enabled

- RPC JIRA Plugin 5.0.5 - Plugin by Atlassian

- Enabled

- Renderer Component Factories Plugin 1.0 - Plugin by Atlassian

- Enabled

- Renderer Plugin 1.0 - Plugin by Atlassian

- Enabled

- Reports Plugin 1.0 - Plugin by Atlassian

- Enabled

- Streams API 5.1.0 - Plugin by Atlassian

- Enabled

- Streams Core Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams SPI 5.1.0 - Plugin by Atlassian

- Enabled

- Streams Third Party Provider Plugin 5.1.0 - Plugin by Atlassian

- Enabled

- Studio JIRA FishEye Plugin 132.4 - Plugin by Atlassian Software Systems

- Enabled

- Studio Navbar JIRA Plugin 132.4 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Studio Repository Manager 1.0-SNAPSHOT - Plugin by Atlassian Pty Ltd

- Enabled

- build: 1

- Studio SVN Importer 1.0-SNAPSHOT - Plugin by Atlassian Pty Ltd

- Enabled

- build: 1

- Studio Static Resources 132.4 - Plugin by Atlassian

- Enabled

- Studio UAL Plugin 132.4 - Plugin by Atlassian

- Enabled

- Studio UAL Plugin for all Products (except JIRA) 132.4 - Plugin by Atlassian

- Enabled

- Studio UPM Plugin 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Support Tools Plugin 2.9.5 - Plugin by Atlassian Support

- Disabled

- Tempo Plugin 7.0 - Plugin by TM Software

- Enabled

- Top Navigation Bar 1.0 - Plugin by Atlassian

- Enabled

- User Format 1.0 - Plugin by Atlassian

- Enabled

- User Navigation Bar Sections 1.0 - Plugin by Atlassian

- Enabled

- User Profile Links 1.0 - Plugin by Atlassian

- Enabled

- User Profile Panels 1.0 - Plugin by Atlassian

- Enabled

- View Project Operations Sections 1.0 - Plugin by Atlassian

- Enabled

- Wallboard Plugin 1.7.1 - Plugin by Atlassian

- Enabled

- Web Resources Plugin 1.0 - Plugin by Atlassian

- Enabled

- Webwork Plugin 1.0 - Plugin by Atlassian

- Enabled

- Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian

- Enabled

- Workflow Designer Plugin 2.5.2 - Plugin by Atlassian

- Enabled

- Workflow Plugin 1.0 - Plugin by Atlassian

- Enabled

- Zephyr Test Management Plugin 5.0.5831 - Plugin by DSoftware Inc.

- Enabled

- gdata-service-plugin 1.34 - Plugin by Atlassian

- Enabled

- jconnect-plugin 1.1.2 - Plugin by Atlassian

- Enabled

- jira-gdocs-customfield 1.34 - Plugin by Atlassian

- Enabled

- jira-ical-feed 1.0.2 - Plugin by Atlassian

- Enabled

- omnibar-plugin 1.34 - Plugin by Atlassian

- Enabled

- peace-jira-plugin 1.0-alpha7-1 - Plugin by Atlassian Pty Ltd

- Enabled

4 answers

1 accepted

1 vote
Answer accepted
Matthew Hunter
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 7, 2013

Although this response is super delayed I thought I'd post this up in case someone else stumbles across it. I experienced a similar stack trace to the above user, and I found the problem was JRA-31656. The user I was logging in with had no email address set, setting an email address (both the email_address and lower_email_address fields) in the database and then restarting JIRA fixed this problem.

0 votes
uscwiener May 22, 2013

couldn't fine how to close this, but it's closed

0 votes
JustinA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 10, 2012

This case might be because of an update to the avatar table on simultaneous connections. There is a bug report that tracks this down here: https://jira.atlassian.com/browse/JRA-27418

Have you logged a support ticket (https://support.atlassian.com) for this query?

0 votes
JustinA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 10, 2012

This case might be because of an update to the avatar table on simultaneous connections. There is a bug report that tracks this down here: https://jira.atlassian.com/browse/JRA-27418

We can further check this for you: have you logged a support ticket here: https://support.atlassian.com

This may involve some database cleanup and a restart.

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