Not able to log in to Jira (I get an error screen). Something is broken

Oops - an error has occurred

System Error

A system error has occurred.

If this problem persists, please contact your JIRA administrators.

Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem

cut & paste the error and system information found below

Cause:

java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

Stack Trace: hide

java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:39)

at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:84)

at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.agmp.integration.jira.openid.GoogleOpenIDFilter.doFilter(GoogleOpenIDFilter.java:207)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:157)

at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.studio.jira.servlet.filter.LoginRedirectLicenseCheckFilter.doFilter(LoginRedirectLicenseCheckFilter.java:69)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)

at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)

at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)

at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)

at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)

at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)

at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)

at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)

at java.lang.Thread.run(Thread.java:662)

Referer URL: Unknown

Build Information:

Uptime : N/A

Version : 5.0-rc7

Build Number : 713

Build Date : Tue Feb 14 00:00:00 PST 2012

Build Revision : 7d38e190ad4c87f5dce7d1caacba94fe4b3c9fd1

Atlassian Partner : null

Installation Type : unknown

Server ID : Contact your Administrator to discover this property value.

Last Upgrade : 19/Feb/12 9:35 PM (v4.4.1-studio-rc3#663)

Server Information:

Application Server: Apache Tomcat/6.0.32

Servlet Version: 2.5

File Paths:

Contact your System Administrator to discover file path information.

Memory Information:

Total Memory: 493 MB

Free Memory: 151 MB

Used Memory: 342 MB

Total PermGen Memory: 256 MB

Free PermGen Memory: 112 MB

Used PermGen Memory: 143 MB

System Information:

System Date : Saturday, 10 Mar 2012

System Time : 22:21:57 -0800

Current Working Directory : Contact your System Administrator to discover this property value.

Java Version : 1.6.0_26

Java Vendor : Sun Microsystems Inc.

JVM Version : 1.0

JVM Vendor : Sun Microsystems Inc.

JVM Implementation Version : 20.1-b02

Java Runtime : Java(TM) SE Runtime Environment

Java VM : Java HotSpot(TM) Server VM

User Name : js-jira

User Timezone : America/Los_Angeles

User Locale : English (United States)

System Encoding : UTF-8

Operating System : Linux 2.6.18-274.7.1.el5.028stab095.1

OS Architecture : i386

Application Server Container :

Database type : postgres72

Database JNDI address : postgres72 java:comp/env/jdbc/JiraDS

Database URL : Hidden

Database version : 8.4.8

Database driver : PostgreSQL Native Driver PostgreSQL 8.4 JDBC4 (build 702)

External user management : OFF

JVM Input Arguments : Contact your System Administrator to discover this property value.

Language Info:

Installed languages:

Default language:English (United States)

Request Information:

- Request URL: https://inhance.atlassian.net/500page.jsp

- Scheme: https

- Server: inhance.atlassian.net

- Port: 443

- URI: /500page.jsp

- Context Path:

- - Servlet Path: /500page.jsp

- - Path Info: null

- - Query String: os_destination=%2Fsecure%2FDashboard.jspa

Request Attributes

- javax.servlet.forward.request_uri : /login.jsp

- javax.servlet.forward.context_path :

- javax.servlet.forward.servlet_path : /login.jsp

- javax.servlet.forward.path_info : /500page.jsp

- javax.servlet.forward.query_string : os_destination=%2Fsecure%2FDashboard.jspa

- jira.request.time.micros : 0

- atlassian.core.seraph.original.url : /login.jsp?os_destination=%2Fsecure%2FDashboard.jspa

- javax.servlet.error.servlet_name : jsp

- com.opensymphony.sitemesh.USINGSTREAM : false

- com.atlassian.jira.web.filters.JiraFirstFilter_alreadyfiltered : true

- com.atlassian.gzipfilter.GzipFilter_already_filtered : true

- loginfilter.already.filtered : true

- com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true

- com.atlassian.jira.web.filters.JiraLastFilter_alreadyfiltered : true

- com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true

- javax.servlet.error.request_uri : /login.jsp

- com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter_already_filtered : true

- jira.webwork.cleanup : false

- jira.request.start.millis : 1331446916973

- com.atlassian.agmp.integration.jira.RequestAttributeNames.IMMEDIATE_REDIRECT : false

- com.atlassian.jira.web.filters.accesslog.AccessLogRequestInfoexit.called : true

- com.opensymphony.sitemesh.APPLIED_ONCE : true

- jira.request.assession.id : x9oeqx

- com.atlassian.agmp.integration.jira.RequestAttributeNames.OPENID_AUTH_REQUEST : org.openid4java.message.AuthRequest@1d59e59

- os_securityfilter_already_filtered : true

- com.atlassian.jira.web.filters.JiraPostEncodingFilter_alreadyfiltered : true

- jira.session.max.inactive.interval : 18000

- javax.servlet.error.message :

- jira.session.last.accessed.time : 1331446916973

- webwork.result : Value stack =========== ===========

- com.atlassian.seraph.auth.LoginReason : OUT

- jira.request.id : 1341x15387x1

- javax.servlet.error.status_code : 500

- os_destination : /secure/Dashboard.jspa

- com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true

- helpUtil : com.atlassian.jira.web.util.HelpUtil@18f0aed

- javax.servlet.error.exception : java.lang.RuntimeException: org.apache.jasper.JasperException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

- modifierKey : Ctrl+Alt

Request Logging

0 log statements generated by this request:

Listeners

- Issue Assignment Listener (com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener)

- Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)

- Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services

- Comments from emails (com.atlassian.jira.service.services.mail.MailFetcherService)

- Delay: 1 minutes

- Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)

- Delay: 1 minutes

- Service Provider Token Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 480 minutes

- com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 5 minutes

- licenseFileMonitor (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 10 minutes

- net.customware.plugins.connector.core.scheduler.LicenseSchedulerImpl (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 5 minutes

- upmPluginUpgradeCheckJob (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1440 minutes

Plugins

- ActiveObjects Plugin - OSGi Bundle 0.19.7 - Plugin by Atlassian

- Enabled

- Admin Menu Sections 1.0 - Plugin by Atlassian

- Enabled

- Analytics Client Plugin 2.7 - Plugin by Atlassian

- Enabled

- Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation

- Enabled

- Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation

- Enabled

- AppLinks Plugin for JIRA 2.5.6 - Plugin by Atlassian

- Enabled

- Applinks Product Plugin 3.5.9 - Plugin by Atlassian

- Enabled

- build: 10

- Atlassian - Administration - Quick Search - JIRA OnDemand 1.0-rc1 - Plugin by Atlassian

- Enabled

- Atlassian Bonfire - JIRA Plugin 1.9.5 - Plugin by Atlassian

- Enabled

- plugin-icon: includes/images/bonfire_marketplace_icon_16.png

- plugin-logo: includes/images/bonfire_marketplace_icon_48.png

- atlassian-licensing-enabled: true

- Atlassian Concurrency Utilities 2.2.0 - Plugin by Atlassian

- Enabled

- Atlassian Embedded Crowd - Administration Plugin 1.3.7 - Plugin by Atlassian

- Enabled

- Atlassian Gadgets OAuth Service Provider Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Admin Quick Navigation 5.0-rc7 - Plugin by Atlassian

- Disabled

- Atlassian JIRA - Plugins - Admin Summary Component 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Application Properties 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Closure Template Renderer 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Common AppLinks Based Issue Link Plugin 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Confluence Link 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Gadgets Plugin 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Issue Web Link 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Look And Feel Logo Upload Plugin 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Mail Plugin 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - OAuth Consumer SPI 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - OAuth Service Provider SPI 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Project Config Plugin 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Quick Edit Plugin 1.0.29 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - REST Plugin 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Remote JIRA Link 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - SAL Plugin 5.0-rc7 - Plugin by Atlassian Software Systems

- Enabled

- Atlassian JIRA - Plugins - Share Content Component 5.0-rc7 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - View Issue Panels 5.0-rc7 - Plugin by ${project.organization.name}

- Enabled

- Atlassian OAuth Admin Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Consumer Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Consumer SPI 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Service Provider Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Service Provider SPI 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian REST - Module Types 2.5.5 - Plugin by Atlassian

- Enabled

- Atlassian Soy Templates - Plugin 1.0.0-m3 - Plugin by Atlassian

- Enabled

- Atlassian Template Renderer API 1.3.1 - Plugin by Atlassian

- Enabled

- Atlassian Template Renderer Velocity 1.6 Plugin 1.3.1 - Plugin by Atlassian

- Enabled

- Atlassian UI Plugin 3.5.5 - Plugin by Atlassian

- Enabled

- Atlassian Universal Plugin Manager Plugin 1.5.3 - Plugin by Atlassian Pty Ltd

- Enabled

- Balsamiq Mockups 2.1.6 (for JIRA 4.0 and later) - Plugin by Balsamiq Studios, LLC

- Disabled

- Bitbucket & GitHub Connector 0.21.1 - Plugin by Atlassian

- Enabled

- Content Link Resolvers Plugin 1.0 - Plugin by Atlassian

- Enabled

- Crowd REST API 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Crowd REST API 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Crowd System Password Encoders 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Custom Field Types & Searchers 1.0 - Plugin by Atlassian

- Enabled

- CustomWare Core Connector Plugin 1.1.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Get Satisfaction Connector Plugin 2.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare JIRA Connector Plugin 1.1.3 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Salesforce.com Connector Plugin 5.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Sauce Labs Connector Plugin 1.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Zendesk Connector Plugin 2.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare uTest Connector Plugin 1.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- Embedded Gadgets Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- FishEye Plugin 5.0.0 - Plugin by Atlassian Software Systems

- Disabled

- Flowdock for JIRA 1.50.1 - Plugin by Flowdock Ltd

- Enabled

- configure.url: /secure/admin/configureFlowdock.jspa

- Gadget Dashboard Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gadget Directory Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gadget Spec Publisher Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gliffy JIRA Plugin 3.7 - Plugin by Gliffy, Inc.

- Enabled

- configure.url: /secure/admin/GliffyLicenseAction.jspa

- Google Apps Integration Common Plugin 1.34 - Plugin by Atlassian

- Enabled

- Google Apps Integration JIRA Plugin 1.34 - Plugin by Atlassian

- Enabled

- Google GData Java Client Bundle 1.41.4 - Plugin by Atlassian Pty Ltd

- Enabled

- GreenHopper 5.9-rc4 - Plugin by Atlassian

- Enabled

- configure.url: /secure/GHGeneralConfiguration.jspa?decorator=admin

- plugin-icon: includes/images/upm/plugin-icon.png

- plugin-logo: includes/images/upm/plugin-logo.png

- atlassian-licensing-enabled: true

- Hosted Application User Provisioning Plugin 1.0-rc17 - Plugin by Atlassian

- Enabled

- ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Importer Actions 132.4 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Issue Operations Plugin 1.0 - Plugin by Atlassian

- Enabled

- Issue Tab Panels Plugin 1.0 - Plugin by Atlassian

- Enabled

- Issue Views Plugin 1.0 - Plugin by Atlassian

- Enabled

- JDOM DOM Processor 1.0.0 - Plugin by SpringSource

- Enabled

- JIRA Active Objects SPI implementation 0.19.7 - Plugin by Atlassian Software Systems

- Enabled

- JIRA Activity Stream Plugin 5.1.0 - Plugin by Atlassian

- Enabled

- JIRA Bamboo Plugin 4.1.10 - Plugin by Atlassian Software Systems Pty Ltd

- Disabled

- JIRA Calendar Plugin 1.19 - Plugin by Atlassian Pty Ltd

- Enabled

- JIRA Charting Plugin 1.8 - Plugin by Atlassian

- Enabled

- JIRA Feedback Plugin 1.1.3 - Plugin by Atlassian

- Enabled

- JIRA Footer 1.0 - Plugin by Atlassian

- Enabled

- JIRA Importers Plugin (JIM) 4.0 - Plugin by Atlassian

- Enabled

- JIRA JSON-RPC Plugin 1.0.4 - Plugin by Atlassian Software

- Enabled

- JIRA Misc Workflow Extensions 2.5.1 - Plugin by Innovalog

- Enabled

- JIRA Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- JIRA Suite Utilities 1.2.2 - Plugin by beecom AG

- Disabled

- JIRA TimeSheet Plugin 2.3.1 - Plugin by Andriy Zhdanov

- Enabled

- JIRA Toolkit Plugin 0.21 - Plugin by Atlassian

- Disabled

- JIRA Usage Hints 1.0 - Plugin by Atlassian

- Enabled

- JIRA What's New Plugin 1.1.0.1 - Plugin by Atlassian

- Enabled

- JQL Functions 1.0 - Plugin by Atlassian

- Enabled

- JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Keyboard Shortcuts Plugin 1.0 - Plugin by Atlassian

- Enabled

- Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Official OnDemand API Plugin 132.4 - Plugin by Atlassian

- Enabled

- OnDemand JIRA What's New Plugin 132.4 - Plugin by Atlassian Software Systems

- Enabled

- OnDemand internal API Plugin 132.4 - Plugin by Atlassian

- Enabled

- OpenID User Management API Plugin 1.34 - Plugin by Atlassian

- Enabled

- Opensocial Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Preset Filters Sections 1.0 - Plugin by Atlassian

- Enabled

- Project Panels Plugin 1.0 - Plugin by Atlassian

- Enabled

- Project Role Actors Plugin 1.0 - Plugin by Atlassian

- Enabled

- ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems

- Enabled

- RPC JIRA Plugin 5.0.5 - Plugin by Atlassian

- Enabled

- Renderer Component Factories Plugin 1.0 - Plugin by Atlassian

- Enabled

- Renderer Plugin 1.0 - Plugin by Atlassian

- Enabled

- Reports Plugin 1.0 - Plugin by Atlassian

- Enabled

- Streams API 5.1.0 - Plugin by Atlassian

- Enabled

- Streams Core Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams SPI 5.1.0 - Plugin by Atlassian

- Enabled

- Streams Third Party Provider Plugin 5.1.0 - Plugin by Atlassian

- Enabled

- Studio JIRA FishEye Plugin 132.4 - Plugin by Atlassian Software Systems

- Enabled

- Studio Navbar JIRA Plugin 132.4 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Studio Repository Manager 1.0-SNAPSHOT - Plugin by Atlassian Pty Ltd

- Enabled

- build: 1

- Studio SVN Importer 1.0-SNAPSHOT - Plugin by Atlassian Pty Ltd

- Enabled

- build: 1

- Studio Static Resources 132.4 - Plugin by Atlassian

- Enabled

- Studio UAL Plugin 132.4 - Plugin by Atlassian

- Enabled

- Studio UAL Plugin for all Products (except JIRA) 132.4 - Plugin by Atlassian

- Enabled

- Studio UPM Plugin 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Support Tools Plugin 2.9.5 - Plugin by Atlassian Support

- Disabled

- Tempo Plugin 7.0 - Plugin by TM Software

- Enabled

- Top Navigation Bar 1.0 - Plugin by Atlassian

- Enabled

- User Format 1.0 - Plugin by Atlassian

- Enabled

- User Navigation Bar Sections 1.0 - Plugin by Atlassian

- Enabled

- User Profile Links 1.0 - Plugin by Atlassian

- Enabled

- User Profile Panels 1.0 - Plugin by Atlassian

- Enabled

- View Project Operations Sections 1.0 - Plugin by Atlassian

- Enabled

- Wallboard Plugin 1.7.1 - Plugin by Atlassian

- Enabled

- Web Resources Plugin 1.0 - Plugin by Atlassian

- Enabled

- Webwork Plugin 1.0 - Plugin by Atlassian

- Enabled

- Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian

- Enabled

- Workflow Designer Plugin 2.5.2 - Plugin by Atlassian

- Enabled

- Workflow Plugin 1.0 - Plugin by Atlassian

- Enabled

- Zephyr Test Management Plugin 5.0.5831 - Plugin by DSoftware Inc.

- Enabled

- gdata-service-plugin 1.34 - Plugin by Atlassian

- Enabled

- jconnect-plugin 1.1.2 - Plugin by Atlassian

- Enabled

- jira-gdocs-customfield 1.34 - Plugin by Atlassian

- Enabled

- jira-ical-feed 1.0.2 - Plugin by Atlassian

- Enabled

- omnibar-plugin 1.34 - Plugin by Atlassian

- Enabled

- peace-jira-plugin 1.0-alpha7-1 - Plugin by Atlassian Pty Ltd

- Enabled

4 answers

1 accepted

Accepted Answer
1 vote

Although this response is super delayed I thought I'd post this up in case someone else stumbles across it. I experienced a similar stack trace to the above user, and I found the problem was JRA-31656. The user I was logging in with had no email address set, setting an email address (both the email_address and lower_email_address fields) in the database and then restarting JIRA fixed this problem.

This case might be because of an update to the avatar table on simultaneous connections. There is a bug report that tracks this down here: https://jira.atlassian.com/browse/JRA-27418

We can further check this for you: have you logged a support ticket here: https://support.atlassian.com

This may involve some database cleanup and a restart.

This case might be because of an update to the avatar table on simultaneous connections. There is a bug report that tracks this down here: https://jira.atlassian.com/browse/JRA-27418

Have you logged a support ticket (https://support.atlassian.com) for this query?

couldn't fine how to close this, but it's closed

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