Not able to get mention user in comment section to work



I am working in the comment section of JIRA bug.  i go to the + symbol and pressed on it.  I chose user mention and typed in the name of the person.  His name did not get added nor worked.  I have tried this countless times and nobody in the team can get this feature to work


Can someone help me solve this

4 answers

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Hi Siddhant,

If this is related to a single project, the Browse users permission shouldn't be causing the problem since that is a global permission.

You may want to confirm your Comment field is set to use the "Wiki Style Renderer" renderer in the Field configuration scheme used by this project.

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Hi Sam,

When you try to mention the users, are any users suggested when you start typing?

I believe you may not have the Browse Users permission enabled in JIRA. Please make sure you do have that and verify if the User suggestion is being displayed then.


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Hi Marcus


Thanks so much for ure assistance.  This issue has been bothering me for so long and it was  problem for the team.  I was able to enable now the browse Users permission in JIRA and added all the users who are part of the project.  The issue I was having is now solved.  Thanks so much for all your help. 


Very much appreciated

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Hi Marcus,

I have the same problem for a single project. In other projects I can use mention.

I verified the browse user permission is given and browse project permission is also given.

Can you help?

Have the same issue. Jira Software 7.0 I can assign all users to a task but certain users I cannnot add to the comment @mention (name just does not appear) > seems like a bug! Most users work. Now permissions, and gliobal permissions are ok. Also all users are on the same group... (8 users work 1 does not) but according to the permissions helper he is configured the same)

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