Not able to access jira project

When we open the project in JIRA, the main page gets greyed out and it is not able to click. Looks like disabled.

 

Please help.

1 answer

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Thomas Schlegel Community Champion May 10, 2017

What do you mean by "main page". Do you have Jira on your own server or on the cloud? 

Could you provide a screenshot?

Not in cloud... When i open a project , the left side links are allowed to click and right pane are greyed out... as below...Proj_disbaled.PNG

Thomas Schlegel Community Champion May 10, 2017

Do you see some errors in the log files?

Please find the error log screen shotLog_error_10may.PNG

Thomas Schlegel Community Champion May 10, 2017

Hmm. from what I can see, the error comes from a plugin from iDalko. Do you have installed Table Grid Editor? 

Does it work, if you disable this plugin?

We have a Table Grid Editor and used in the project.

Thomas Schlegel Community Champion May 10, 2017

and, did you try to disable it?

As many users are using JIRA, and lot of projects have used table grid, we didn't disabled the plugin.

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