No longer receiving E-mail Notifications

We've suddenly stopped receiving E-mail notifications. My first step was to check on other issues through JIRA's various guides. I came across this page: https://confluence.atlassian.com/display/JIRA/Configuring+JIRA%27s+SMTP+Mail+Server+to+Send+Notifications

Which tells me I need to Choose Administration at the top right of your screen. Then choose System > Mail > Outgoing Mail to open the 'SMTP Mail Server' page. - this isn't even an option available to me.

When I go to System>Mail and try to Send E-mail as a test, I receive a success message within the browser, but nobody I have supposedly sent a successful email to is receiving these.

The Notification Helper even tells me everyone should be receiving notifications.

All projects are set to the default notification scheme. We were receiving e-mails fine on Monday, then they just stopped.

What might I be missing? Some of our developers are down a day of work because they haven't been receiving these messages. As a result, I'd like to get this resolved as soon as possible.

I've added attachments for each of the places I could think of that may be the problem. Hopefully this will help!

Thank you.

2 answers

1 accepted

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This ended up being resolved by support, in a way. They went through our logs and found our own server was bouncing them. JIRA was auto-blacklisted by our spam filters because of all the notifications we had been receiving in such a short amount of time. So glad it's fixed!

Awesome! Glad we were able to help out!

Yeah.. something like that would have been really hard to troubleshoot on answers. Support was probably the best venue for that.

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Hi Nicole,

Try restarting JIRA. A common reason this happens is if you ran out of memory, restarting will clear that.

If that doesn't work, Atlassian Support will be happy to take a look at your logs.

Tim

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