We've suddenly stopped receiving E-mail notifications. My first step was to check on other issues through JIRA's various guides. I came across this page: https://confluence.atlassian.com/display/JIRA/Configuring+JIRA%27s+SMTP+Mail+Server+to+Send+Notifications
Which tells me I need to Choose Administration at the top right of your screen. Then choose System > Mail > Outgoing Mail to open the 'SMTP Mail Server' page. - this isn't even an option available to me.
When I go to System>Mail and try to Send E-mail as a test, I receive a success message within the browser, but nobody I have supposedly sent a successful email to is receiving these.
The Notification Helper even tells me everyone should be receiving notifications.
All projects are set to the default notification scheme. We were receiving e-mails fine on Monday, then they just stopped.
What might I be missing? Some of our developers are down a day of work because they haven't been receiving these messages. As a result, I'd like to get this resolved as soon as possible.
I've added attachments for each of the places I could think of that may be the problem. Hopefully this will help!
This ended up being resolved by support, in a way. They went through our logs and found our own server was bouncing them. JIRA was auto-blacklisted by our spam filters because of all the notifications we had been receiving in such a short amount of time. So glad it's fixed!
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs