No draft workflow was found for "XXXXX" exception

[HongChao Song]

Hi,

I found No draft workflow was found for "XXXXX" exception when checking system log, and have ask for some clue in the open issues list but no result.

Could somebody please tell me how to deal with this situation, ignore？

[Jeremy M · Accepted solution]

Dear HongChao,

Indeed a known problem within certain versions of JIRA;

You are not being directed to a 404 page are you?

I have seen that problem earlier and see documentation here;

https://confluence.atlassian.com/jirakb/publishing-a-draft-workflow-in-jira-leads-to-a-404-error-page-828798727.html

Cause

It's uncertain what causes this to happen, but basically JIRA needs to rebuild certain work files in the $JIRA Install/work directory

Resolution

Clear the contents of the work directory and restart JIRA

1. Stop JIRA
2. Remove the contents of the JIRA Install > work directory
   Do not delete the entire directory itself, just the contents
3. Restart JIRA

Also in this Atlassian Support Ticket it is being tracked;

https://jira.atlassian.com/browse/JRASERVER-38221

You can see that people are posting in 2017 that this error is again occurring. It is best to track that issue for now and ignore the message if nobody gets a 404 error.

Friendly Regards,

Jeremy Mooiman

[HongChao Song]

I will try, thanks.

[Jeremy M]

Feel free to ''accept'' this answer if you deem it worthy enough.

Thanks!

[HongChao Song]

we installed it by xxx.bin file, as following:

So what 's  JIRA Install > work directory refer to？It means reinstall it?

[HongChao Song]

attach screenshot again

[Jeremy M]

Dear HongChao,

That is the correct directory. You can see the ''Work'' directory.

Do not delete the map ''Work'' itself but only the content in the ''Work'' map.

1. So first STOP Jira,
2. Then delete the contents in the ''Work'' map.
3. then START Jira.

This way Jira can remake the correct files.

Friendly Regards,

Jeremy

[HongChao Song]

thanks for your support,:)

[Jeremy M]

Dear HongChao,

No problems! :)

Can you ''Accept'' my answer?

Friendly Regards,

Jeremy