This question is in reference to Atlassian Documentation: Managing service desk notifications
I need a way to be notified when there is a new ticket in JIRA. I know that the email notifications are going to customers, but none are coming to my agents. We aren't heavy users of the Service Desk so it's not like we have it open all the time - we need to be notified when there is a ticket. Anyone know where to manage this?
You can add it in the notification scheme, add an issue created event, send the email to a group. This group can contain your agents.
If your agents are not JIRA users, there are some plugins can help, for example https://marketplace.atlassian.com/plugins/es.edataunited.supportSystemJiraPlugin.supportSystemJiraPlugin
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