Need to know the level of security and reliability of Atlassian On Demand services

[Sharmin Ghasemi]

Hello,

as part of my On demand evaluation (currently Jira),I 'd like to know:

1) what security measure do you take to ensure each client's information is secure?

- how secure is the accessibility to the online account (I realize the authentication is protected by SSL, I mean security in all aspects)

-How do you prevent accidental or deliberate access to private data of each company/account?

2) How do you guarranty data safety? How do you prevent data loss?

- Do you have frequent backup?

- How long does it take to restore a backup when needed?

- Can we export and archive a Jira project on a local file (which format supported)?

Regards,

Sharmin

[Abdulrazaq Mohammed Ali Omar · Accepted solution]

I belive most of your questions could be answered by the following docs:

- https://www.atlassian.com/hosted/security

- https://confluence.atlassian.com/display/AOD/About+Your+Data#AboutYourData-Howoftenisdatabackedup

And the general security measures are :

- https://www.atlassian.com/security

in addtion, backups for Atlassian OnDemand instances are taken every midnight (on the server time), and these backups are for disaster recovery purposes only, and will be restored only if there's a malfunction on the service that causes a data loss, and not per request.

You can also take backups of your data whenever you feel like it and will be stored in XML format, have a look at:

- JIRA backup.

- Confluence Backup based on space specific data.

Hope this helps.

[Abdulrazaq Mohammed Ali Omar]

Atlassian OnDemand security meas