Need to know the level of security and reliability of Atlassian On Demand services


as part of my On demand evaluation (currently Jira),I 'd like to know:

1) what security measure do you take to ensure each client's information is secure?

- how secure is the accessibility to the online account (I realize the authentication is protected by SSL, I mean security in all aspects)

-How do you prevent accidental or deliberate access to private data of each company/account?

2) How do you guarranty data safety? How do you prevent data loss?

- Do you have frequent backup?

- How long does it take to restore a backup when needed?

- Can we export and archive a Jira project on a local file (which format supported)?



2 answers

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I belive most of your questions could be answered by the following docs:



And the general security measures are :


in addtion, backups for Atlassian OnDemand instances are taken every midnight (on the server time), and these backups are for disaster recovery purposes only, and will be restored only if there's a malfunction on the service that causes a data loss, and not per request.

You can also take backups of your data whenever you feel like it and will be stored in XML format, have a look at:

- JIRA backup.

- Confluence Backup based on space specific data.

Hope this helps.

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Atlassian OnDemand security meas

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