Right now we have an email with an emoji in the subject that has brought down our entire email channel so no tickets are able to come in from our inboxes.
Deleting the email from the inbox has not stopped Jira from trying to create a ticket from this email, so it's just spitting out errors constantly and getting nowhere. I need to remove this email from the queue but I don't know where it's queued up or how to clear it. Where is this?
External mariadb database.
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs