Need to delete an email from the email channel queue, where is this?

Right now we have an email with an emoji in the subject that has brought down our entire email channel so no tickets are able to come in from our inboxes.

Deleting the email from the inbox has not stopped Jira from trying to create a ticket from this email, so it's just spitting out errors constantly and getting nowhere. I need to remove this email from the queue but I don't know where it's queued up or how to clear it. Where is this?

JIRA v6.4.11

External mariadb database.

1 answer

0 vote

It's not in your JIRA system, it will be lurking in the email inbox.  You'll need to delete it from there.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 15 hours ago in Off-topic

Get to know our Atlassian User Group Leaders from Bengaluru, India

Meet @Dinesh Dhinakaran, @Vishnu Vasudeva, @Rajeev Verma, and Jamshid Nalakath: Our extraordinary AUG leaders from Bengaluru, India. These four work together to strengthen the bonds of their local co...

109 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you