My JIRA service desk has an option at the bottom of the ticket submission page that has a lock next to it and says "Share with XXX Employees"
I can change that to private if I select it.
How can I remove this option and make it private all the time? I dont want or need everyone in the company getting a notification every time a service request is submitted?
I just want the ticket to go to the service desk agents and nobody else needs any sort of notification. I dont even want other JIRA users to get any notification.
Any help is appreciated.
Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017 , and we aren’t even through December yet....
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