My JIRA service desk has an option at the bottom of the ticket submission page that has a lock next to it and says "Share with XXX Employees"
I can change that to private if I select it.
How can I remove this option and make it private all the time? I dont want or need everyone in the company getting a notification every time a service request is submitted?
I just want the ticket to go to the service desk agents and nobody else needs any sort of notification. I dont even want other JIRA users to get any notification.
Any help is appreciated.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot