Need help removing a field in JIRA service desk

My JIRA service desk has an option at the bottom of the ticket submission page that has a lock next to it and says "Share with XXX Employees"

I can change that to private if I select it.

How can I remove this option and make it private all the time?  I dont want or need everyone in the company getting a notification every time a service request is submitted?

I just want the ticket to go to the service desk agents and nobody else needs any sort of notification. I dont even want other JIRA users to get any notification.

Any help is appreciated.

 

Thank you.

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Statuspage

194 years of downtime: looking back on incident data from 2018

Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the  104 years logged in 2017 , and we aren’t even through December yet....

45 views 1 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you