Moving Jira to new installation

[mantas l]

Hello,

we have been using one JIRA installation with affiliate company. Now we grew big enough to need our own system. We have installed JIRA on a new database. Is it possible to seperate our users and projects from affiliate company in old JIRA system and import it to the new?

[Marcus Silveira]

Hi,

Atlassian also have this documentation on splitting instances that may help you on this.

https://confluence.atlassian.com/display/JIRA/Splitting+a+JIRA+instance

Hope this helps,

Marcus

[mantas l]

we have tried to split the Jira as recommended. And we got this error after loggink in to new Jira, with old accounts

Oops - an error has occurred

System Error

A system error has occurred.

If this problem persists, please contact your JIRA administrators.

Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem

cut & paste the error and system information found below

Cause

Referer URL: ****

java.lang.IllegalStateException: User '****' exists but has no unique key mapping.

[Renjith Pillai]

https://jira.atlassian.com/browse/JRA-33557

[Alex Perez]

Depending on Jira version (+5.0) you can import only a few projects from a backup file; however this requires you have all schemes (notification, issue type, workflow ...) required by these projects.

Otherwise, you can import a full backup of the original instance, and delete all non-relevant projects/stuff in the new instance. Then delete the complementary (and non-relevant) stuff in the old ...

PS: You can search this forum with a query like "jira split instances", for other methods

HTH