It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mobile app not recognizing account



I recently set up a project meant to be used as a ticketing portal for employees to raise facility related service requests. We sent invites to all pertinent employees to Jira, as well as encouraged them to download the mobile Jira Cloud app. All employees have been able to set up their account in Jira on their computer just fine, however they are all getting error messages on the mobile app saying their email is not registered with Atlassian.


Any idea what the issue is? I was able to set up my mobile app just fine.



0 answers

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Thursday in Confluence

Confluence CVEs and common questions

Two vulnerabilities have been published for Confluence Server and Data Center recently: March 20, 2019 CVE-2019-3395 / CVE-2019-3396 April 17, 2019 CVE-2019-3398 The goal of this article is...

147 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you