It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mobile app not recognizing account



I recently set up a project meant to be used as a ticketing portal for employees to raise facility related service requests. We sent invites to all pertinent employees to Jira, as well as encouraged them to download the mobile Jira Cloud app. All employees have been able to set up their account in Jira on their computer just fine, however they are all getting error messages on the mobile app saying their email is not registered with Atlassian.


Any idea what the issue is? I was able to set up my mobile app just fine.



0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in United States

Welcome new members!

Wow, I got swamped and now that I've finally gotten my head back above water, I find we have several new members! Welcome @Darren Keith lowman , @Amanda Babb , @Luis Zapata , @Joli Holmes , and @bh...

17 views 0 1
View post

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you