Our Stash users with lower-case e-mail addresses have their Gravatar images correctly showing on their profiles. Those with mixed-case e-mail addresses do not. I see that this was fixed via https://jira.atlassian.com/browse/STASH-2509 (version 1.0.3), but we're experiencing the same issue in version 1.2.
I have not been able to reproduce this issue on Stash 1.2.0 or 1.2.1.
If this problem persists, could you please raise a support request at https://support.atlassian.com and include details of the capitalisation of the email addresses that are not working?
Atlassian Stash Team Lead
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