We are trying to migrate our JIRA cloud to JIRA server.
Yesterday, we could do a backup without attachments but the restore (on JIRA server) failed, this situation led us to believe that the backup might be corrupted. Therefore, we tried to repeat the process and ended with more problems.
The situation now is even worst and errors are being generated even when we do a JIRA backup without attachments (see screenshot bellow).
Screen Shot 2016-09-27 at 10.33.33.png
We have made several attempts to restore the old backup (generated yesterday) on your JIRA server and all of them failed.
We tried to create a database both in mysql and postgres.
With mysql we got the following error:
Screen Shot 2016-09-27 at 13.40.34.png
After which we tried to remove the invalid characters as advised at https://confluence.atlassian.com/jira/removing-invalid-characters-from-xml-backups-12079.html
For some reason, one time we ended up with a 500 error and had to start over (see screenshot bellow)
Screen Shot 2016-09-27 at 16.03.43.png
With postgres, problems continued occur and we got the 500 error once again.Screen Shot 2016-09-27 at 16.03.54.png
Your help would be much appreciated.
Regards.
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