Manager approval on Issues in service desk

Hi All,

I am new to JIRA & creating a service desk project. what we are looking at is creating a workflow where if a user submits a issue it goes to his/her manager which is from Active director).

I am open to use a Add-On (paid or free). Please help.

Thanks in advance!!!

Happy JIRAing

4 answers

1 vote
Ryan Er I'm New Here Feb 01, 2019

Is there any updates on this? We are looking for something similar.


we groovy scripted it with Insight Asset Management.

We imported the users including their organizational assignments, linked their managers, etc. and created scripts to automatically assign their line/cost center managers if required.


Like 1 person likes this

We have this same problem: we want to implement a manager approval workflow in Service Desk.

We tried defining a custom Manager field and giving that user permission to edit issues so that they can transition the issue from Waiting for Manager status to Waiting for Support status and optionally indicate approval.

The problem is that Service Desk overrides issue permissions to prevent this use case.  It is not reasonable for us to  make all managers agents.  Does anyone have a suggestion for how to solve this use case in Service Desk?



we're facing the same hurdle. Has anyone ever been able to solve this?

Best regards


How did you guys end up addressing this?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 4 hours ago in United States

Confluence Security Advisory

Good morning Members, Not sure if you are aware. Please read the following: More details: https://co...

16 views 0 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you