I am new to JIRA & creating a service desk project. what we are looking at is creating a workflow where if a user submits a issue it goes to his/her manager which is from Active director).
I am open to use a Add-On (paid or free). Please help.
Thanks in advance!!!
We have this same problem: we want to implement a manager approval workflow in Service Desk.
We tried defining a custom Manager field and giving that user permission to edit issues so that they can transition the issue from Waiting for Manager status to Waiting for Support status and optionally indicate approval.
The problem is that Service Desk overrides issue permissions to prevent this use case. It is not reasonable for us to make all managers agents. Does anyone have a suggestion for how to solve this use case in Service Desk?
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