Mail handlers - I want emails with the SAME subject line or REPLY email to make comments

Every email that the mail handlers pick up Jira created a NEW issue.

I want emails on AME topic/thread/subject line to intially create issue then subsequent emails to add to the comments to that issue. With exception that reply emails start with [RE]: subject, these must be added as comments to the original issue.

I do not want to use the ISSUE KEY (ISSUE ID) as the email subject becuse our cusomers do not know the issue key.

How do I set up email handlers to do this?

2 answers

This widget could not be displayed.

Sorry about the accepted answer thing, but you won't get one.

The standard email handlers require the issue key in the subject in order to be able to match the email to an issue.

If you want different behaviour, you need to find or write code to handle it. I'm pretty sure the JEMH plugin could do this, although you're still going to need to be able to form a logical rule to extract which issue a comment should go on.

See https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

This widget could not be displayed.

The accepted answer will be one that relies on config rather than coding workflow.

Thank you

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

147 views 16 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you