I am somewhat new to Confluence, and trying to understand some of the features and capabilities. It seems to be a great one-to-many tool, but I need help understanding the best option for a SME Finder, Q&A Broadcast capabilities, and Team-to-Team capabilities. I imagine there are features, or macros that can facilitate this, but what is the best-way to apply it across our organization? What is the best way you have tackled this?
1) Need: SME Finder
- I want to locate Subject-Matter-Experts (SMEs) via a simple search.
o For instance, I have a question about the Healthcare Industry handles XYZ Processes. Thus, I want to find the Healthcare SMEs.
2) Need: Q&A Broadcast
- Similar to a Message Board or Forum, I want to be able to post my question in a General Area or specific Space for others to help me resolve.
3) Need: Team-to-Team Capabilities
- This is more around reporting. How do I know the teams/spaces that are most productive? Where is the Knowledge Flowing?
o How many people have visited a space?
o What is the most visited space?
o What is the most active space? (New Pages, New Posts, Replies, etc …)
o Who are the most active users? (Views, Replies, Creates, etc …)
o Most active Teams (and Inactive Teams)
o Different # of Contributors
Looking forward to your insight.
Glad to see you're trying to think of the "why" about using Confluence; as an administrator, I wish everyone knew how they wanted to use the tool like how you're envisioning.
Now, as to your question..
Great questions! Good luck, and let me know how it turns out!
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