Limited visibility comments do not produce email notifications


When we make limited visibility comments we expect to get email notifications but we do not.

Please advise.

Thanks, Kirill

2 answers


When you say "we" expect to get notifications, who is "we". Are the people that are able to view the comments getting notifications?

Are you not getting notifications because you have "do not notify me of my own changes" ticked in your user profile?

Try looking at this KB article on troubleshooting email notifications to see if that helps.

Hi Adam,

Thanks for responding. we have a role, called "Support". I am a member of that role. When someone else from that role leaves a comment only visible to Support, I expect that members of support receive the notification. We do not.

And yes, I do receive notifications on comments that I myself leave.

Thanks, Kirill

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published yesterday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

391 views 6 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot