License Upgrade to 2000 user

We would like upgrade our license (500 users) to a licenese 2000 user.

But the link doesn't work. It is impossible upgrade the license by this way.

(https://my.atlassian.com/purchase/cart#upgrade)

We need help! (if it possible - in german)

Andrea Dalhoff

4 answers

1 accepted

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Adding to what have been highlighted above, you could get in touch with sales through:

Email: sales@atlassian.com

Phone: http://www.atlassian.com/company/contact

All the best :)

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Hi Christian,

I have requested that one of our Sales team gets in contact with you regarding this issue.

All the best,
John

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Hi,

We could probably offer some help (Atlassian Platium Expert in Germany), if you can give me some more details like:

  • is this download or OnDemand?
  • When was the the license purchased initially?
  • Is maintainance still available?

Cheers, David

EDIT: I am pretty sure, you have read this: https://www.atlassian.com/licensing/purchase-licensing#upgradingdownloadlicenses-2

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Thank you for the quick help, I could solve the problem by phone.

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