License Upgrade to 2000 user

We would like upgrade our license (500 users) to a licenese 2000 user.

But the link doesn't work. It is impossible upgrade the license by this way.


We need help! (if it possible - in german)

Andrea Dalhoff

4 answers

1 accepted

1 vote
Accepted answer

Adding to what have been highlighted above, you could get in touch with sales through:



All the best :)

Hi Christian,

I have requested that one of our Sales team gets in contact with you regarding this issue.

All the best,


We could probably offer some help (Atlassian Platium Expert in Germany), if you can give me some more details like:

  • is this download or OnDemand?
  • When was the the license purchased initially?
  • Is maintainance still available?

Cheers, David

EDIT: I am pretty sure, you have read this:

Thank you for the quick help, I could solve the problem by phone.

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