Let me know how to recover system admin rights.

I have administrator permissions and would like to search who all have the system admin rights to access JIRA.

Also let me know how can we add or remove a user from this permission.

3 answers

0 votes
Thomas Schlegel Community Champion Aug 05, 2012


look at the global permissions and there click "View Users" (https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions)

I hope this answers your question. I'm not really sure, because the description doesn't fit the headline of your question...




The following document will tell you how to run SQL queries on your database to discover who are the users with system-administrator privileges and then hijack one of their accounts to get sysadmin access: https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator

However, my suspicion is that you are restoring a backup from OnDemand and this is why you are unable to recoved the sysadmin priveleges. In this case I believe you will find that using the username/password combination of sysadmin/sysadmin will also allow you to login to your instance and recover system-administrator privileges.

All the best,

I tried sysadmin/sysadmin but its not working. I am not able to run queries. So let me know how I can view these system admin users.

To recover admin rights, please follow the instructions given on the page John referred you to.

We can't tell you which approach is most appropriate because we don't really know what has gone wrong - you need to tell us what you have done (John took a guess that you're restoring an OnDemand backup - that's one thing it would be useful to know), what you've tried and what is and isn't working. E.g. can you log in at all?

I was having a on demand version earlier and got recently updated. I don’t have access to run SQL queries.

I just want to check who all have JIRA system admin rights as i need to remove some users from the group

yes i tried but JIRA system admin permissions does not appear when i click global permissions only JIRA administrators appear

Thomas Schlegel Community Champion Aug 06, 2012

Did you do what I have told you in my first answer ?

We have JIRA on Demand.

Thomas Schlegel Community Champion Aug 06, 2012

then, you don't have any System Administrators, only Jira Administrators. If you can see them, as I told you in my first answer, you got everything you need.

Thomas Schlegel Community Champion Aug 06, 2012

ok, I think, we're getting closer. Do you really use a self hosted Jira or are you using Jira onDemand ?

If you are using Jira on Demand, there is no System Administrator Permission, only Jira Administrator.

Then, as above, you don't have system rights and won't get them. Your lower-level adminstrator accounts are maintainable as they always have been (updates would not have changed that)

As stated already, go to "global permissions" to see what groups have Admin rights and then use the group maintenance to view/add/remove the users.

could you please share an update?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 8 hours ago in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

74 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you