Jira Plugin convert error converting spreadsheet

sorry if this is long winded, but hopefully the detail will help:

we are seeing an issue with Excel Plugin (version 3.7.0) in confluence (version 3.5.13)

when users add / view historic pages that have graphs generated from attached spredsheets.

the graphs are no longer displaying, and if the user tries to view the spreadsheet via Confluence (i.e. without downloading the spreadsheet), an error displays (viewfile: com.benryan.conversion.ConvertsionException: error converting spreadsheet)(sample error in the logs are attached)

Atlassian support seems to indicate an upgrade would fix this:

https://jira.atlassian.com/i#browse/CONF-20631

however this has just begun to happen, after we had an unscheduled restart of confluence.

we also have a test instance of confluence, using the same versions, and the graphs are displaying correctly.

no one in our organisation has any recollections of any modifications to any settings, but it seems strange this would just start to happen after a restart.

does anyone know of any settings we can check to get this running in our production environment?

any idea why it may stop functioning out of the blue?

(WIKIError.txt)

1 answer

This widget could not be displayed.

doing a restart of the systems appears to have resolved the issue I was experiencing. I found nothing helpful in the logs. it may not be an issue at the minute, however i would still like to know if anyone has experienced similar issues, and the steps taken to resolve.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

106 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you