Jira Login Issues

I am having issues logging into Jira. I can login to our main company's account but there is no information within the Jira page. When I click a link for a Jira project that has been created I am unable to login and receive this message: You must log in to access this page. If you think this message is wrong, please contact your JIRA administrators.

1 answer

Hi John,

Make sure your user has the JIRA Users Global permission. The group users is included on the JIRA Users global permission by default, you probably gonna need to ask a user who has access to the instance and belongs to the administrators group to verify this (since you can't log in).

If you're using JIRA OnDemand this could be caused by lack of Application Access to JIRA as well, please check if you user has it. This should be the direct link to that page https://example.atlassian.net/secure/admin/user/ApplicationAccessConfig!default.jspa

Hope this information helps!


Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

282 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot