Jira 5.2.1 WAR + MySQL + tomcat on Windows 7: Setup Wizard is not showing OK

jira-5.2.1 WAR installation on tomcat-6.0.29 with mysql 5.5 server

I successfully executed installation steps in https://confluence.atlassian.com/display/JIRA/Installing+JIRA+on+Tomcat+6.0+or+7.0

Application comes up with no errors when I start tomcat.

The problem is that when I navigate to http://localhost:8080/jira I get the weird screen as shown in the attachment!

3 answers

1 accepted

0 votes
Accepted answer

Found a workaround on the issue as follows:
- Moved temporarily other application in tomcat (residing in the webapps/ROOT folder) to a safe location.
- Restarted tomcat and now the Setup Wizard starts fine!
- Performed the license steps of the Setup Wizard successfully.
- Stopped tomcat
- Copied back the old contents of webapps/ROOT folder
- Restarted tomcat and now *both* applications (jira & the one in webapps/ROOT folder) start fine!

From my side there is no need to find a solution to the issue, but if you would like to investigate further under what conditions this happens it's up to you.


Unfortunately there's no file attached in this question. However, I believe that this problem is being caused by incorrect data in the Tomcat working directory. So, would you try the steps below?

- Shutdown Tomcat/JIRA;
- Remove all the $TOMCAT_HOME/work content;
- Start Tomcat/JIRA once again.

Best regards,

Lucas Timm

Hi and thank you for your response!

I attached the screenshot above so that you can see what I see.

I removed all work content and restarted tomcat but I still get the same screen!

I even dropped the schema from the mysql db and deleted work context and restarted, but still same thing.

Any ideas on how I could debug it? (you see there are no specific errors in the tomcat log or stdout when I navigate to http://localhost:8080/jira, and as a result I have no means on identifying why the Setup Wizard screen shows incomplete.)

Best regards and again thanks for the response.

I temporarily disabled some other applications being deployed on tomcat and the Setup Wizard displays OK now!

It seems like it may be a memory issue or the interaction with the other applications?

I'm investigating and will post more info if available.

The original question still stands though: how could someone debug deeper the jira application if no logs are being shown in the server logs?

Adding the screenshot here for the completeness of the ticket...

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