In Jira 3.13.2. The reporter is not able to get any notification of the issue update. He added himself as the watcher to the issue, still he is not able to get any mail notification.
Are the changes being made by that user? If so, check their account for the "email me on my changes" flag.
Are other users able to get emails from the changes?
Check their spam folders, rules and filters.
Do they get the test emails ok when an admin tries that?
Ok, so to be clear:
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