JSD 3 - Automation

This question is in reference to Atlassian Documentation: Automating your service desk

Does JSD 3 have additional "WHEN" components, aside from "ticket creation", "issue commented", "SLA breach"?

We would like to setup an auto-close rule but there is no way to do it with the existing JSD 2.5.9 "WHEN" clauses.

I understand that JSD can be extended to add additional "WHEN" clauses - however we have no developer capacity for this at this time.

I would like to do this without adding another plug-in (Automation) if possible smile.



1 answer

I would also like to know if there will be additional "When" clauses for JSD 3. Somewhat similar to what Ben has describe, my team would like to automate a comment when we transition from one status to another. At the moment, it is the reverse such that when a comment is made, the ticket will automatically change to a new transition. 


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

228 views 3 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you