JSD 3 - Automation

This question is in reference to Atlassian Documentation: Automating your service desk

Does JSD 3 have additional "WHEN" components, aside from "ticket creation", "issue commented", "SLA breach"?

We would like to setup an auto-close rule but there is no way to do it with the existing JSD 2.5.9 "WHEN" clauses.

I understand that JSD can be extended to add additional "WHEN" clauses - however we have no developer capacity for this at this time.

I would like to do this without adding another plug-in (Automation) if possible smile.



1 answer

I would also like to know if there will be additional "When" clauses for JSD 3. Somewhat similar to what Ben has describe, my team would like to automate a comment when we transition from one status to another. At the moment, it is the reverse such that when a comment is made, the ticket will automatically change to a new transition. 


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