JS ERROR: iframeOffset is null

When i click the lock to change the viewable. FF encountered this error msg to me.

My jira version is 4.2.4 and run in frame tag.

3 answers

0 vote
Colin Goudie Community Champion Oct 27, 2011

Please try supply some more information

At the bottom of jira issue detail page, there is a lock under comment field usually. When i click the lock which named 'viewable by all users' initial, error encountered. Beside preview button.

0 vote

Are you running Jira in an iFrame and using IE? I've seen that cause problems. (Our solution was to use a proper browser, which isn't much help I'm afraid, if you're stuck with the brokenness of IE for some reason)

Thanks for your reply. Yes,i'm running Jira in a frame both IE and FF encountered error. Firefox gave me error msg 'iframeOffset is null', bu IE gave me this error msg.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Fri, 28 Oct 2011 09:05:30 UTC

Message: 'left' is null or not an object

I got the same error on both IE and Firefox while click on an "Issue Collector" link in JIRA.

Any suggestion how to fix?

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