JIRA "Attach Screenshot" feature not working after upgrade to 5.0.2

[Palvinder Grover]

JIRA "Attach Screenshot" feature was working perfectly with my old version 4.2.1 but after upgrade it to 5.0.2 version it is showing me a class not found exception. Please refer the attached screenshot for more detail on error.

Thanks in Advance.

[Deleted user]

Same issue here on 6.0.8 and 6.1.2.

[Paul JB Matthews]

Was this resolved as I am getting the same issue today with OnDemand and trying multiple browsers does not resolve the issue...

[Dan Dempsey]

I dont get an error on your instance , only on ours

[Penny Wyatt (On Leave to July 2021)]

Hi Palvinder,

I don't see any recent changes to the screenshot applet in JIRA. However, looking back through the history of reported issues with the screenshot applet, this error seems to be a generic symptom of any number of various client-side Java configuration issues.

To troubleshoot, might I recommend:

a) With the browser that was having the issue with your own instance, attempt to attach a screenshot to https://jira.atlassian.com/browse/TST-38398 ?

b) Then, with a different machine or browser, try again on your own instance?

If you get the same error with our JIRA instance (which is currently working for me), then it's likely to be a problem with the Java security settings in the browser. Switching browsers/machines should help to determine if that's the case as well.