JIRA can't access Marketplace

We've just setup a firewall in our office and have allowed all HTTP outgoing access, however, in JIRA, I'm getting the error The Atlassian Marketplace server is not reachable.

I've followed the instructions on this page https://confluence.atlassian.com/display/UPM/Configuring+Marketplace+Connectivity and I can both ping and telnet (port 80) to marketplace.atlassian.com, maven.atlassian.com and plugins.atlassian.com from the server where JIRA is hosted, however, there error is still ocurring.

We don't use a proxy for internet access.

1 answer

1 accepted

Hi, have you tried port 443? I believe the market place uses HTTPS. I would advice opening 443 (HTTPS) as well if you haven't on your firewall.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Friday in Off-topic

Friday Fun: Riddle me this

Happy Friday, Funmakers! We had a Community Team offsite in Austin this week, and my mind feels primed for thinkin' from all the brainstorming we did!  So, this week's Friday Fun thread w...

212 views 24 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you