I'm curious to know if there are any implementations of JIRA for use as a solution for processing requests for regulatory approvals.
At first glance, it seems as though this might be a possible solution and I'm interested in any feedback from JIRA users about things that may or may not support that "first glance".
The high-level requirements are generally these;
Is anyone using JIRA for this sort of process?
Could it reasonably be used to support this sort of process?
Thanks in advance for any insight!
There are infinite ways to satisfy the requirement in JRA and a possible way to implement it could be the following:
1 issueType for each different type of requests with the same workflow (this is needed for the triage step)
About the reporting needs it is just matter of writing the correct JQL queries and to create filters and dashboards to publish the data
NOTE: with the script runner "scripted postfunctions" you'll be able to execute scripts (groovy, jython) against the issue during the workflow transition (almost limitless possibilities)
I hope it helps
I think here you can try to combine capabilities of JIRA Cloud and Customer Case add-on.
You will have to modify project workflows and tailor them to your needs. For getting external requests from customers, you can run the customer portal with several forums.
So your users will be able to submit their requests, and you will have a capability to process these requests in JIRA as usual.
Very much so. Jira has a lot of flexibility and power, and the "Jira experience" part of my brain is muttering "yeah, this chap can do what he needs with it"
But from a fresh start wiht a clean Jira, you do have quite a lot to do. I'd start with a look at your processes - draw it up as a flow chart and then use that to build the Jira workflow. Marco has covered a lot of stuff I'd say about doing it well, so I won't repeat that.
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