[JIRA] Username Conflict Notification

[Romi Dexter]

Whenever a new user is added to our OnDemand instance of Jira I receive a JIRA Username Conflict Notification email.

I am also getting an exceeded error message on the Application Access page (see attached screenshot):

https://99enterprises.atlassian.net/secure/admin/user/ApplicationAccessConfig!default.jspa

Example of email notification:

From: jira@99enterprises.atlassian.net <jira@99enterprises.atlassian.net>

Date: Wednesday, 2 January 2013 1:00 PM

To: Me

Subject: JIRA Username Conflict Notification

There was an error granting default application access to the new user 'joe.blogs@99.co.nz'

We were unable to grant the user access to the following application(s):

Bamboo

To edit application access settings, visit https://99enterprises.atlassian.net/secure/admin/user/ApplicationAccessConfig!default.jspa.

[Matthew Hunter · Accepted solution]

Hi Romi,

Normally you'd be able to change the change the default applications that a new user has access to so that you can remove Bamboo from this list. As you only have JIRA now though, that isn't possible, so something is definitely going wrong on your instance. I'll work with you in your support ticket to find a fix.

Cheers,

Matt

[Matthew Hunter]

Further to my above comment iot looks like you're specifically hitting the bug:

https://jira.atlassian.com/browse/AOD-5952

and

https://jira.atlassian.com/browse/JRA-29417

If you still had another application (such as Confluence) you could have worked around JRA-29417 with the following workaround:

The workaround is to resave your Default Application Access via

JIRA Admin > JIRA User Management > Default Application Access

(From this comment)