[JIRA] Username Conflict Notification

Whenever a new user is added to our OnDemand instance of Jira I receive a JIRA Username Conflict Notification email.

I am also getting an exceeded error message on the Application Access page (see attached screenshot):


Example of email notification:

From: jira@99enterprises.atlassian.net <jira@99enterprises.atlassian.net>

Date: Wednesday, 2 January 2013 1:00 PM

To: Me

Subject: JIRA Username Conflict Notification

There was an error granting default application access to the new user 'joe.blogs@99.co.nz'

We were unable to grant the user access to the following application(s):


To edit application access settings, visit https://99enterprises.atlassian.net/secure/admin/user/ApplicationAccessConfig!default.jspa.

1 answer

1 accepted

This widget could not be displayed.

Hi Romi,

Normally you'd be able to change the change the default applications that a new user has access to so that you can remove Bamboo from this list. As you only have JIRA now though, that isn't possible, so something is definitely going wrong on your instance. I'll work with you in your support ticket to find a fix.



Further to my above comment iot looks like you're specifically hitting the bug:




If you still had another application (such as Confluence) you could have worked around JRA-29417 with the following workaround:

The workaround is to resave your Default Application Access via

JIRA Admin > JIRA User Management > Default Application Access

(From this comment)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Thursday in United States

Local Atlassian Research Workshop opportunity on Sep. 28th

We're looking for participants for another workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sh...

48 views 0 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you