This question is in reference to Atlassian Documentation: JIRA Service Desk: Escalations
According to the above subject, may you please help me how can i add field escalate field in steps on our portal service desk in this new feature
Have your admin add an Escalation status into the workflow with a global transition.
For more information on how to configure or edit an existing workflow, please go here https://confluence.atlassian.com/adminjiraserver072/working-with-workflows-828787890.html#Workingwithworkflows-creatingCreatingworkflows
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