It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Jabber Listener not working

We are trying to get the JIRA Jabber Listener to work in our production environment. It's working in staging with nearly identical platform settings. We have in prod:

JIRA 5.2.11

Java JDK 1.6.0_45

Jabber Listener 1.21

Error we get is:

2013-06-26 10:09:54,561 JabberNotifier_1 ERROR williamp 571x315392x1 1fq5vh6 /secure/QuickCreateIssue.jspa [ext.jabbernotifier.transport.JabberTransport] Error sending XMPP message to
No response from server

But the same config works in staging, the only difference there is that we use JDK 1.6.0_43.

Our Jabber config looks like:

Chat room to notify

Only notify for issues in projects with these keys (default: all projects) PROJ

XMPP Account Nick (required when posting to groups) JIRA

XMPP Login chatacct

XMPP Password (password)

XMPP Server

Any ideas?

Thank you!


1 answer

I believe that this should be better verified than just answered on Answers. Note that here is our community forum, not the support platform. Please raise a support ticket at


Lucas Lima

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Align

Best Practices in Jira Align

Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...

45 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you