JIRA/Confluence core & plugin updating - proxy error

Dear Atlassian,

Our servers running Confluence & JIRA applications are hidden inside a big corporation network and most of network protocols are unfortunately blocked/forbidden.

Such problem effects with an connection error which occurs while updating any plugin nor installing new one, as following:

java.net.ConnectException: Connection refused: connect

As I presume, the network protocol/ports which is used by JIRA/Confluence platforms are blocked out by our Proxy.

What kind of ports, services or anything else should be unlocked and passed through proxy/gateway?

(Hint: When we unblock and pass direct traffic from Internet and reverse over proxy - with no limits - an error presented above does not occur)

I appreciate for your help,

Przemek M. Zawada

2 answers

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Hi Przemyslaw,

You need to check what port you typed into server.xml (JiraDirectory/Install/conf), because JIRA uses only one also I'd like to share to you this link about TCP Ports maybe it can drive you toward your goal.

Kind Regards

This widget could not be displayed.

We faced the same problem at one stage and added our proxy config to the JVM startup properties - in the setenv file. Follow this link from Oracle on an official answer on how to fix it.

Cheers,

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