Is there anyone who whas implemented JIRA as a first/second/third Line Support helpdesk system?
Do you have implemented ITIL principles ?
Do you have integrated a CMDB with JIRA ?
Is it a good story or would you recommend other products?
We use Ralph - http://ralph.allegrogroup.com/ - Open Source developed by Allegro Group internally and shared.
So far it is used for 1+ year, and we are about to "next stage" - closer integration with dedicated plugin.
As for ITIL - we have IM, PM, ChM in JIRA, although "agiled" a bit.
We've implemented JIRA as our first line helpdesk system. The details are here:
I can't speak about CMDB, but many JIRA users have implemented ITIL with JIRA:
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs