I have a very urgent issue with JIRA, I need help ASAP
After merging two JIRA instances into one and moving to a virtual server, we started having issues with the final JIRA instance, it keeps crashing for a second then becomes accessible once again.
The characteritics of our server is:
OS: windows server 2008
RAM: 32 Go
JVM: 24 Go
the characteristics of jira:
number of issues: 666188
number of projets:14
number of users:2160
So what are the last lines in the logs?
If they really do just end with nothing, then it's the operating system killing the Tomcat container in the hardest way it can, not even a clean shutdown.
That suggests poorly configured memory settings or a process that is killing off others.
How much memory are java using?
Are you using a 64 bit version of java?
What version of java are you using?
A memory dump of the java process will show you why JIRA is inresponsice. In linux this is done by: kill -QUIT PID Not sure the windows equivalent though.
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